Operations Manager

Wadsworth, IL

Work Location:
On Site

Midlane Country Club, located in Wadsworth, Illinois, is a premier public 18-hole golf course situated on a 350-acre parcel in Lake County, surrounded by majestic oaks, wetlands, and scenic water views. Originally designed by architect Robert Bruce Harris and opened in 1958, it was renovated with modern updates by Bob Lohmann in 1997. Featuring bent grass tees, large bluegrass fairways, and strategic greenside bunkers, the course offers an excellent experience for golfers of all skill levels.

Ranked among Chicago's top 20 courses by Chicagoland Golf Magazine, Midlane boasts a large practice facility including a 30,000-square-foot bentgrass tee with target greens, a short-game area, and a putting green. Additional amenities include a pro shop and snack bar, along with a history of hosting major tournaments such as the Illinois Open and U.S. Open qualifiers.

Midlane Country Club is managed by OGM, an industry leader in golf course management and construction with over 250 high-profile golf projects over the past 25 years. Founded in 1996, the company has completed award-winning new construction and managed golf course projects at highly regarded golf clubs across the country.
OGM delivers transformational change by creating extraordinary golf experiences through our integrated approach to design, maintenance, and hospitality. As a full-service golf course management company, we provide our clients with straightforward guidance and strong leadership in golf operations, agronomy, and master planning. We keep things simple and establish lasting business relationships based on mutualsuccess. We help our clients to build and grow sustainable golf businesses and we contribute, through golf, to making the communities we work in better places to live.

We deliver the vision, resources, and hard work to create great golf experiences, EVERY DAY. We care deeply about our work and take a keen interest in the game of golf, its history, and its golf courses. We maintain safe, healthy, and fun workplaces where excellence is rewarded.

The Operations Manager directs all aspects of the facility, including their activities, represents the courses/OGM and the relationships between the facility and its members, employees, community, government, and industry. Sets and monitors the budget, monitors the quality of product and service to ensure customer satisfaction in all facets of the courses within a fiscally responsible manner. This position will promote an exceptional golf experience.

Coordinates and administers facility policies and provides supervision and support to all department heads.

Key areas of focus:

Financial and budgeting- fiscally responsible

Quality control- manage by walking around

Customer service- the experience, and being the ambassador to employees, customers and ultimately the facility

Working at Midlane Country Club, out of office work, and community involvement expected

Excellent communicator and manager of people

The ability to utilize modern technologies (computer:
Microsoft Office, POS systems, Quick Books, Facebook, and programs in managing workplace procedures

Be naturally organized in goal setting, project planning, prioritizing, as well as managing stakeholder relations, budgets and time frames

Comprehension of golf, membership and banquet related sales:
Club memberships, Corporate events, rounds of golf, group outings, stay and play packages, and golf merchandise

Will project the company brand of professionalism, fun, relationship building and positive results, in their appearance and demeanor, both externally (with clients and in public), and internally to fellow staff

Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction

Oversee the reservation system, starting, monitoring, and pace of play

Monitors and drives golf shop revenue for merchandise, rounds of golf, cart revenue and corporate functions.

Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping

Develops and maintains a sound organizational structure

Oversees employee hiring and firing

Initiates ideas of programming, sales, events, and business opportunities

Delegates daily responsibilities to qualified employees; monitors their…