Residential Supervisor

Residential Supervisor

Under the direction of the Network Director, the Residential Supervisor oversees the day-to-day operations of community residential sites, ensuring a safe, supportive, and enriching environment for individuals served. This role includes supervising staff, supporting individualized implementation strategies (Flourish Plans), and participating in leadership and administrative activities. The Residential Supervisor plays a critical role in promoting the safety, wellbeing, and personal growth of program participants.

Location:

Joliet, IL

Shift: Variable

Pay: $52,580

Reports to:

Residential Network Director

Essential Functions

• Provides comprehensive oversight for two or more 24-hour or intermittent community residential sites. Includes on-call responsibilities, at least two late-night shifts per week, and one weekend per month.
• Supervises up to two or more full-time Independent Living Coaches (ILCs) per site.
• Reviews ILC applications and conducts interviews; makes recommendations for hiring, onboarding, promotion, termination, and evaluation.
• Assigns and manages staff schedules and rotations.
• Conducts quality onboarding and training, including OJTs and Quest.
• Provides direct coaching, support, and leadership to ILC teams.
• Instructs ILCs on effective implementation of individualized programs and activities.
• Communicates updates, policies, and vital information through routine staff meetings; submits minutes to the Network Director.
• Maintains professional communication with families, staff, external agencies, and community partners.
• Participates actively in leadership initiatives, task forces, and organizational committees.
• Collaborates with team members to improve programs and suggest innovations.
• Ensures a clean, safe home environment; completes safety checklists and initiates maintenance requests as needed.
• Assists in developing the home's budget and recommends cost-saving techniques related to household purchases.
• Conducts regular home and environmental inspections and initiates repairs.
• Oversees and monitors electronic and paper documentation systems.
• Supports individuals in achieving outcomes identified in person-centered plans.
• Implements written strategies and behavior support plans.
• Encourages and facilitates individual and group community engagement.
• Promotes and strengthens natural support networks.
• Communicates medical concerns to the Network Director and Nurse; ensures implementation of medical and dietary plans.
• Oversees medication administration and compliance across all assigned homes.
• Collaborates with day service and employment staff to promote individual growth.
• Monitors individual physical and emotional wellbeing and respects personal preferences.
• Provides or arranges transportation for individuals to appointments, work, and recreational activities.
• Ensures staff compliance with all required training (e.g., medication administration, CPR, First Aid, Safety Care).
• Performs other duties as assigned.

Skills and Abilities

• Strong decision-making and problem-solving abilities.
• Professional and tactful in dealing with others, including program participants, families, and external agencies.
• Ability to foster positive staff morale and maintain strong team relationships.
• Capable of planning, organizing, and implementing high-quality care programs.
• Effective in communicating procedures, policies, and expectations to diverse stakeholders.
• Willingness to seek and apply innovative methods to improve practices.
• Excellent oral and written communication skills.
• Strong interpersonal and leadership abilities.
• Self-motivated and able to work independently.

Physical Demands

• Ability to lift over 40 pounds from floor to waist unassisted.
• Ability to push/pull up to 75 pounds.
• Ability to perform deep knee squats.
• Ability to push wheelchairs weighing 200 pounds or more.
• Must remain in a stationary position (standing/sitting) for extended periods.
• Must be able to drive and operate motor vehicles.
• Requires physical activity including balancing, stooping, crouching, crawling, kneeling, climbing stairs, reaching, grasping, and repetitive motions.

Qualifications

Benefits

• Health, Vision, Dental, and Life insurance
• Educational Assistance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Classification

Exempt

Disclaimer

Duties and responsibilities may change, and new ones may be assigned at any time with or without…