Deposit Operations Manager

• Pay or shift range: $51,074 USD to $63,843 USD The listed range is the estimated amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Pay Range: $51,074

USD to $63,843

USD

Under the direction of the Senior Operations Officer, the Deposit Operations Manager provides day-to-day leadership and management for all activities of the Deposit Operations team. This manager collaborates with stakeholders at all levels of the company to effectively address operational business requirements and ensure service level objectives are met. Additionally, this manager plays a key role in ensuring the maintenance of appropriate and accurate changes and updates within our Core system.

Serving as a main point of contact for vendor relationships, the Deposit Operations Manager identifies product opportunities, trends, and issues. Their responsibilities extend to deposit activities, Core system and deposit product specs, exception processing services, and overdraft processes.

A strong attention to detail and exceptional customer service orientation are essential qualities for a successful Deposit Operations Manager. Utilizing their keen understanding of deposit products, applications, and relationships inherent in both, this manager contributes greatly to the company’s efficient deposit operations.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Direct day-to-day deposit operations, including deposit support, IRAs, HSAs, exception processing, overdraft operations, Branch Capture, and other assigned functions.

Ensure daily processing, balancing, exception resolution, and Federal Reserve Bank returns are completed accurately and within established deadlines.

Oversee the administration and tracking of deposit products and promotions.

Serve as an escalation point for complex deposit-account, processing, and customer-service issues.

Monitor workflows, volumes, service levels, operational exceptions, and recurring processing issues.

Oversee abandoned-property reporting and backup-withholding processes in accordance with applicable requirements.

Lead, coach, and develop the Deposit Operations team to achieve departmental and organizational objectives.

Establish clear responsibilities, priorities, service expectations, and performance standards.

Manage staffing needs, work assignments, performance evaluations, compensation recommendations, hiring, corrective action, training, and professional development.

Promote accountability, collaboration, engagement, and respect throughout the department.

Maintain appropriate succession and cross-training plans for critical functions.

Maintain effective controls over deposit operations and promptly address identified weaknesses or exceptions.

Ensure departmental compliance with applicable laws, regulations, company policies, and documented procedures.

Coordinate timely research and response for fraud alerts and other potentially suspicious or high-risk operational activity.

Support audit, examination, compliance-review, risk-assessment, and corrective-action activities.

Serve as the primary Deposit Operations liaison for Core system specifications, deposit-product settings, and related system changes.

Review, test, approve, document, and communicate system updates, product changes, and new functionality.

Ensure implementation activities include appropriate testing, validation, authorization, training, and post-implementation review.

Maintain accurate documentation for critical system settings, operational processes, and departmental controls.

Identify inefficiencies, operational risks, and opportunities for automation or standardization.

Develop and implement sustainable procedures, controls, and workflow improvements.

Lead or participate in cross-functional projects involving deposit products, systems, operations, and customer service.

Establish project objectives, responsibilities, testing requirements, documentation, communication plans, and implementation timelines.

Assume responsibility for additional projects as assigned.

• Bachelor’s degree in Business Administration, Finance, a related field, or a commensurate combination of education and…