Assistant Restaurant Manager

Assistant Restaurant Manager

The Assistant Restaurant Manager generally supports the Restaurant Manager in efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

• Recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Support the development of team members.

• Create and maintain a guest‑first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines, and comply with all applicable laws.
• Ensure brand standards, recipes, and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.

• Control costs to help maximize profitability.
• Execute all in‑restaurant marketing promotions in a timely manner.
• Execute new product roll‑outs including team training, marketing and sampling.
• Drive sales goals and track results.

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age (where applicable).
• Basic writing skills.
• High School diploma, or equivalent.
• Math and financial management knowledge.

• Understands and exceeds guest expectations, needs and requirements.
• Develops and maintains guest relationships.
• Displays a sense of urgency with guests.
• Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through.
• Resolves guest concerns by following brand‑recommended guest recovery process.

• Sets and maintains high standards for self and others, acts as a role model.
• Consistently meets or exceeds goals.
• Contributes to overall team performance; understands how role relates to others.
• Sets, prioritizes and maintains focus on important activities.
• Reads and interprets reports to establish goals and deliver results.
• Seeks ideas and best practices from others, teams, and networks and applies this knowledge to achieve results.

• Identifies and resolves issues and problems.
• Uses information at hand to make decisions and solve problems; includes others when necessary.
• Identifies root cause of a problem and implements a solution to prevent recurrence.
• Empowers others to make decisions and resolve issues.

• Develops and maintains relationships with team.
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments.
• Encourages collaboration and teamwork.
• Leads others; negotiates and takes effective action.

• Identifies and communicates team goals.
• Monitors progress, measures results and holds others accountable.
• Creates strong morale and engagement within the team.
• Accepts responsibilities for personal and team commitments.
• Recognizes and rewards employee strengths, accomplishments and development.
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources.

• Seeks to understand conflict through active listening.
• Recognizes conflicts as an opportunity to learn and improve.
• Resolves situations using facts involved, ensuring consistency with policies and procedures.
• Escalates issues as appropriate.
• Developing Direct Reports and Others:
• Works collaboratively with employees to create individual development plans.
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly.
• Provides challenging assignments to develop others.
• Uses coaching and feedback opportunities to improve performance.
• Identifies training needs and supports resources for development opportunities.

• Understands guest and competition; translates and applies own expertise to address business opportunities.
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change.
• Has a working knowledge of profit and loss and other key financial measurements to identify business trends and make adjustments.
• Understands, analyzes and communicates key performance / profit levers and manages to these measures.

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants