Field Service Technician II

Hourly rate: $25.00 - $35.00. OT after 8 hours of travel and work time, double time after 10 hours each day. Saturday work 0-10 hours is paid at time and a half and Sunday work is double time. All travel is also paid.

Travel: Position is road/client based, most travel is within home territory; however technicians may be called to support other teams/clients as needed. Technicians are allowed to book work-related flights and rooms directly for reimbursement so they can collect points.

Advancement & Training Opportunities: Yes, after one year of satisfactory service, technicians may be eligible for additional training opportunities such as PLC, FANUC, panel automated shelving, additional electrical and leadership training etc. Internal employees are also eligible for promotions and advancement.

Education: HSD/GED or equivalent is required, vocational or technical school degree is preferred

Experience: Minimum 5 years of troubleshooting and repair of mechanical equipment and 2 years of troubleshooting and repair of electrical equipment is required; flexibility to travel and work when customers need assistance is required this may include some overnights and weekends, as required. Must be able to communicate with customers and management in both written and verbal form. Must be able to stand/bend for up to 8 hours and lift-up to 50lbs to shoulder height.

As a Field Service Technician II at Adaptec Solutions, you’ll be the go-to expert keeping our customers’ automation and material handling systems running at peak performance. This role is hands-on, working directly with conveyors, sorters, motors, gearboxes, lifts, hoists, and other critical equipment found in high-volume warehouses and manufacturing environments. You’ll take ownership of installations, preventative maintenance, troubleshooting, and emergency service calls - often solving problems independently while knowing when to loop in leadership or escalate for support.

This position is built for technicians who thrive on variety and problem-solving. One day you may be wiring a control panel or testing 480V systems, the next you could be fabricating, welding, or rigging to get machinery back online. Our techs are trusted to work directly with customers, deliver clear communication, and document work in our service system, all while operating under strict safety standards.

And at Adaptec, you’re not stuck in place - after your first year of successful service, you’ll have opportunities for advanced training (PLC, FANUC robotics, automated shelving, leadership development, and more), plus clear pathways for promotion and career advancement within our growing organization.

• Perform installations, preventative maintenance, troubleshooting and repair of electro-mechanical material handling equipment, including but not limited to: conveyor belts, sortation systems, transfers, diverters, merges, and accumulation systems, including 480V electrical systems, motors, contacts, 3-ways, gearboxes, motors, drives, couplings, lift tables, hoists, and cranes dock equipment and material lifts, control panels and electrical enclosures, bearings, belts, chains, sprockets, and rollers with minimal support from Lead technician
• Respond to emergency calls within territory, as needed on a 24/7 basis; occasional but rare travel outside of home territory may be required to support other teams.(Travel time is always compensated)
• Perform mechanical work including fabricating, stick welding, and painting.
• Carry out maintenance on machinery at client sites as scheduled
• Use a multi-meter to check fuses, troubleshoot contractors, verify power, troubleshoot 3-phase motors
• Appropriately document all work performed in E-360 reporting system (i.e., Field Service Reports / inspection and audit forms)
• Communicate machine issues, status, repair needs/timelines effectively with clients and leadership in both written and verbal communications
• Work within the safety guidelines of customers, Adaptec Solutions and OSHA; always operating by the most stringent safety protocol.
• Work independently and conscientiously to complete a job, know when to elevate questions or…