HEI Program Coordinator

Please note:

all position postings close at 12:00 A.M. CST on the position closing date

Position #
A00922

Department Financial Aid and Scholarships

Please note:

All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

The HEI Program Coordinator is responsible for conducting special research studies, analyzing data, preparing statistics, making recommendations based on research findings, and monitoring and coordinating project/program activities. This position is governed by state and federal laws and institution policy.

• Gather and compile monthly analysis of department data on incoming calls, surveys, and .
• Coordinate plans for financial aid presentations at high school, college, and A-State events; manage all details for events hosted by Financial Aid and Scholarships.
• Assist director and supervisory staff as requested in creation, proofreading, and editing of documents and publications for the department; assist with research and formatting of information for presentation to intended audiences.
• Initiate and follow through to completion all procurement, travel, personnel, and budget processing; monitor department expenditures and account balances; provide budget status updates as requested.
• Maintain department calendar of important dates including financial aid presentations on and off campus, dates from Academic Calendar, Treasurer’s Office, Registrar, and employee out-of-office schedules.
• Maintain inventory and records on department IT devices and peripherals (office-based and portable) assigned to Financial Aid and Scholarships staff; order and monitor stock of office supplies for staff use.
• Monitor Finesse call manager application throughout the day to assess call team status and assist with answering phone as needed; assist with department email account monitoring during peak periods and when primary monitors are out.
• Serve as liaison between Financial Aid and Scholarships department and university departments and outside vendors regarding in-office services (copiers, shredding, IT, office maintenance.)
• Serve as Office Manager, maintaining a comprehensive understanding of office operations, policies, and procedures to provide guidance, support staff across functional areas, assist with workload management and backlogs, and ensure continuity of operations as needed.
• Other Duties as Assigned

• Knowledge of planning, research, and analysis techniques and procedures.
• Knowledge of department operations, policies, and procedures.
• Knowledge of applicable laws and regulations.
• Knowledge of basic accounting principles.
• Ability to plan and execute systems and organizational analysis and feasibility studies.
• Ability to conduct research and perform quantitative quality assurance reviews.
• Ability to research, prepare, and present comprehensive written and oral reports.
• Ability to organize and conduct meetings and workshops.

• Monday - Friday
• 8:00 a.m.
  
  - 5:00 p.m.
• Additional hours as requested and/or needed
• Regular and reliable attendance

Please note:

all position postings close at 12:00 A.M. CST on the position closing date

Prospective students and their families. Current students, high school counselors, faculty and staff on-campus. Able to work with other departments effectively. Knowledge of record-keeping procedures. Ability to conduct research and compile data in report form. Ability to establish and maintain electronic filing and data entry. Ability to communicate with students and parents. Knowledge of general office procedures and office equipment. Experience with Excel, Outlook, Word, PowerPoint and other Microsoft Office products.

Excellent communication skills. Familiarity with SCT Banner. Knowledge of basic Mathematics and statistics. Basic knowledge of student financial aid and scholarships. Ability to collect, compile, analyze and record data for spreadsheet use.

The formal education equivalent of an earned Bachelor's Degree in public administration, general business, or a related field

Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of the qualifications review committee