Sales Manager

POSITION SUMMARY

The Sales Manager is responsible for ensuring customer retention and profitability by hiring, training, and measuring the performance of sales representatives and establishing customer-focused sales standards.

• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis
• Hire, train, motivate, counsel, and monitor the performance of all new-and used sale employees
• Prepare and administer an annual operating budget for the sales department
• Acknowledge and comply with federal, state, and local regulations that affect new- and used- vehicle sales
• Direct and schedule the activities of all department employees, ensuring proper staffing at all times
• Assist individual sales representatives in setting aggressive yet realistic monthly goals and objectives, and provide them with the support to meet these goals
• Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospect and sale control system
• Develop, implement, and monitor a follow-up system for new- and used- vehicle purchasers
• Maintain teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process
• Provide effective communication throughout the sales department as well as interdepartmentally
• Ensure the new- and used- vehicle sale representatives understand and follow dealership policies and procedures
• Provide proper product and training resources for sales representatives on a regular and continuous basis
• Oversee the efforts of new- and used- vehicle sales representatives to enhance the image and customer satisfaction ratings of the dealership
• Work with sales representatives on programs that will increase the new- and used- vehicle car gross and F&I penetration
• Ensure sales representatives’ close deals in accordance to dealership standards
• Establish and maintain standards for the delivery of vehicles to customers
• Provide management with accurate floor traffic control data on a daily basis
• Review inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency
• Recommend to the general manager the new- and used-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses
• Direct merchandising and advertising efforts for the new- and used- vehicle department in conjunction with the sales managers
• Assist in the development of advertising campaigns and other promotions
• Assist the used-vehicle department with trade appraisals as needed
• Maintain an accurate daily log that reflects all sales activities in the dealership
• Conduct business in an ethical and professional manner
• Complete deal settlement sheets and turns into accounting office in a prompt and timely manner
• Monitor and approve department employees bi-weekly timesheets and monthly commissions- follow proper procedures in accordance to dealership standards
• Participate in HR operations, by following proper protocol when handling employee relation issues
• Ensure compliance and follows proper procedures with federal and state laws, compensation claims, OSHA standards, leave, etc. Contact human resources immediately to ensure the accurate reporting options, if needed
• Follow performance review program, ensuring employees are reviewed annually
• Perform other job-related duties and responsibilities as may be assigned from time to time

• Maintain professional appearance in accordance with the employee handbook
• Maintain an organized, safe, and clean work environment at all times
• Expected to conduct daily and weekly sales meetings
• Expected to attend manager meetings
• Expected to arrive to work on time and work required shift
• Follow instructions from supervisor
• Interact effectively with co-workers
• Receive feedback from supervisor in a positive manner

• Work experience in sales or a related field; dealership experience preferred.
• Demonstrate knowledge in the area of sales and ability to meet monthly sales standards.
• Advance computer skills, specifically in Reynolds and Reynolds.
• Understand the importance of and maintain confidentiality.
• Understand and follow work rules, policies, and procedures.