E911 Dispatcher

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General Description Of Position

This safety sensitive (SS) position is responsible for receiving emergency and administrative calls from the public and dispatching the appropriate emergency personnel.

Essential Duties And Responsibilities

• Receives, monitors, and dispatches radio communications traffic for Police, EMS, Sheriff, and Fire, including all 911 calls.
• Receives and screens incoming telephone calls from the public and other public safety agencies, categorizes and prioritizes calls during emergency.
• Dispatches the appropriate emergency personnel to incident locations, provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.
• Maintains a continuous log of incoming telephone and radio calls, logs incoming calls for participating agencies.
• Monitors and routes incoming messages from national and state computer networks.
• Checks, confirms, adds, and deletes in-house warrants.
• Participates in training exercises to include in-house training, GPS tracking, AWIN, CAD updates, ACIC recertification, etc.
• Completes work site cleanup.
• Updates contact list.
• Performs any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And Experience

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.

Communication Skills

Ability to read, analyze, and understand general business/company related articles and professional journals;
Ability to speak effectively before groups of customers or employees.

Mathematical Skills

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

Critical Thinking Skills

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Required Certificates, Licenses, Registrations

Ability to be ACIC & NCIC certified.

Preferred Certificates, Licenses, Registrations

Not indicated.

Software Skills Required

Not indicated.

Additional Information

Not indicated.

Employment Details

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Administrative and Support Services

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