Interactive Teller; INTER

Position: Interactive Teller (INTER013141)

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013141) role at Centennial Bank

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Join to apply for the Interactive Teller (INTER
013141) role at Centennial Bank

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The Interactive Teller will be responsible for providing a positive

customer experience, through accurate, professional and exceptional

service. The primary function will be conducting banking transactions

through the use of video and telecommunication equipment, specifically

Interactive Teller Machines. The employee should have knowledge of all

retail products and service while having a focus on customer

satisfaction and retention.

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* 1  Verifies receipt and payouts on cash transactions, handles

negotiable items, loan payments, deposits, withdrawals and transfers.

This duty is performed daily.  

• Sets up, closes and balances teller station via interactive teller

machine (ITM). This includes running and submitting system reports. This

duty is performed daily.  

• Assists customers with inquires via the video function of the ITM.

This duty is performed daily.  

• Cross sells bank products and services. This duty is performed

daily.  

• Follows limits established for protection of customer accounts and

bank safety and soundness. This duty is performed daily.  

• Adheres to bank policies and procedures. This duty is performed

daily.  

• Scans bank documents. This duty is performed as needed. /li
• Exercises sound judgement when applying holds and making check

cashing decisions. This duty is performed daily.  

• Assists other interactive tellers with decision making within their

authority limits. This duty is performed daily.  

• Adheres to work schedule. Must be flexible in availability for work

schedule. This duty is performed daily.  

• Maintains positive, friendly and professional attitude and

appearance. This duty is performed daily.  

• The ability to work in a constant state of alertness and in a safe

manner. This duty is performed daily.  

• Completes required BSA/AML training and other compliance training as

assigned.  

• Perform any other related duties as required or assigned.

** QUALIFICATIONS*
* To perform this job successfully, an individual must be able to perform

Each Essential Duty Mentioned Satisfactorily. The Requirements Listed

below are representative of the knowledge, skill, and/or ability

required.

** EDUCATION AND EXPERIENCE*
* Mental alertness and adaptability to office and field area work

routines. Equivalent to four years high school or GED, with particular

emphasis during high school in office skills, shop skills, or others,

plus 19 to 23 months related experience and/or training, or equivalent

combination of education and experience.

** COMMUNICATION SKILLS*
* Ability to effectively communicate information and respond to questions

in person-to-person and small group situations with customers, clients,

general public and other employees of the organization.

** MATHEMATICAL SKILLS*
* Ability to add, subtract, multiply and divide numbers. Ability to

perform these mathematical skills using money and other forms of

measurement.

** CRITICAL THINKING SKILLS*
* Ability to use common sense understanding in order to carry out detailed

written or oral instructions. Ability to deal with problems involving a

few known variables in situations of a routine nature.

** REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS*
* Not indicated.

** PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS*
* Not indicated.

** SOFTWARE SKILLS REQUIRED*
* Basic: 10-Key, Spreadsheet, Word Processing/Typing

** WORKING CONDITIONS*
* Somewhat disagreeable working conditions. Continuously exposed to one or

two elements such as noise, intermittent standing, walking; and

occasional pushing, carrying, or lifting.

** ENVIRONMENTAL CONDITIONS*
* The following work environment characteristics described here are

representative of those an employee encounters while performing

essential functions of this job. Reasonable accommodations may be made

To Enable Individuals With Disabilities To Perform The Essential

functions.

The noise level in the work environment is usually moderate.

** PHYSICAL ACTIVITIES*
* The following physical activities described here are representative of

those that must be met by an employee to successfully perform the

essential functions of this job. Reasonable accommodations may be made

To Enable Individuals With Disabilities To Perform The Essential

functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which

requires concentration in the performance of tasks for consistent time

cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously

required to talk or hear; regularly required to stand, walk, sit, use

hands to finger, handle, or feel, reach with hands and arms; frequently

required to stoop, kneel, crouch, or crawl; an. The employee must

frequently lift and/or…