Patient Service Representative

Description

Patient Service Representative –
Ankle & Foot Centers of America

The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in‑out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.

• Greet all patients and visitors with a smile
• Enter and update patient demographics
• Complete insurance verifications for all patients
• Exhibit excellent communication skills over the telephone and in‑person
• Create correspondences, reports, memos and forms as requested by physicians and/or administration
• Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
• Check patients in and out in a timely and professional manner
• Collect co‑payments, deductibles, co‑insurance and back balances for all services at check‑in
• Demonstrate excellent customer service skills in all interactions
• Work as a team with all departments within the company
• Print new patient documents and forms as‑needed
• Maintain inventory and submit front office supply order to administration
• Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
• Copy medical documents as requested following the proper procedures
• Distribute mail, faxes and routine correspondences
• Complete bank deposits as‑needed
• Submit accurate End‑of‑Day (EOD) reports
• When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
• Strictly comply with HIPAA in protecting patient privacy and federal and state regulations
• Perform additional job‑related duties or projects as needed

• Effective communication skills
• Teamwork oriented
• Initiative
• Proficient computer skills
• Ethical conduct
• Proficient typing skills

This position has no supervisory responsibilities.

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The employee must be able to sit for at least an hour at a time, stand and walk for up to 20 minutes at a time, and assist with rooming patients, filing, and other basic office tasks. Bending, stooping, and lifting up to 5–10 lbs is required. The position requires long periods of computer and keyboard use.

Full time, Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required. A four to six week training is required to move forward in this position.

Moderate to frequent travel required based on company needs and as job duties demand.

• High School diploma or equivalent

• Two to four years of experience in the health care industry

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All employees have a responsibility to comply with the organization’s policies and procedures, code of conduct, and required compliance training.