HR Generalist

Medic Headquarters
4425 Wilkinson Blvd
Charlotte, NC , USA

• Administer day-to-day activities associated with the Agency’s health and welfare benefit programs and serve as a primary resource for employee benefit questions.
• Process benefit enrollments for newly eligible employees and employee separations, including required updates within applicable benefit vendor systems.
• Conduct routine audits of benefit enrollments, eligibility, deductions, and termination records to ensure accuracy and timely processing.
• Serve as a liaison between employees, county, benefit vendors, payroll, and other internal stakeholders to research and resolve benefit-related questions or discrepancies.
• Assist with the planning and administration of annual Open Enrollment, including employee communications, system updates, educational materials, and enrollment support.
• Administer the Agency’s Tuition Reimbursement Program and Paramedic Incentive Program and other employee programs as needed.
• Acts as primary HR contact for the Wellness Committee and assist with coordinating committee activities and initiatives.
• Support employee health and wellbeing initiatives, including health screenings, health fairs, flu vaccination events, wellness challenges, and educational activities.
• Assist with identifying opportunities to increase employee awareness, engagement, and participation in benefit and wellbeing programs

• Support recruitment activities including assist with sourcing, creating and distributing job postings upon approval, and participation in interviews and selection tasks as needed.
• Review candidate information and assist with determining eligibility for employment based on established Agency requirements and hiring standards.
• Provide guidance and support in resolving complex or non-routine candidate and pre-employment matters in consultation with HR leadership.
• Conduct routine audits of recruitment and pre-employment records to ensure accuracy, completeness, and compliance with established procedures.
• Assist with recruitment events, career fairs, hiring initiatives, New Hire Academies, and other workforce planning activities as needed.

• Provide day-to-day HR support and responsive customer service to employees, supervisors, candidates, and external partners.
• Assist with the administration and interpretation of HR policies, procedures, programs, and established practices.
• Complete employment and income verifications accurately and within established timelines.
• Maintain accurate and confidential personnel, benefit, recruitment, and other HR records in accordance with Agency requirements and applicable record-retention practices.
• Assist with HRIS data entry, employee record updates, reporting, auditing, and data validation to maintain accurate employee information.
• Prepare correspondence, reports, spreadsheets, presentations, employee communications, and other HR documentation as needed.
• Respond to routine employee questions and appropriately escalating complex employee relations, policy, benefits, payroll, or compliance matters to HR leadership.
• Partner with payroll and other departments to research and resolve employee-related questions and discrepancies.
• Assist with ongoing review and administration of personnel policies, procedures, forms, and HR resources.
• Identify opportunities to improve HR processes, documentation, workflows, and customer service.

• Provide support for employee relations matters under the guidance of HR leadership, including gathering information, maintaining documentation, and assisting with workplace investigations as assigned.
• Assist supervisors and employees with…