Human Resources Manager

Medic Headquarters
4425 Wilkinson Blvd
Charlotte, NC , USA

Human Resources Manager
Mecklenburg EMS Agency | Charlotte, NC
Hiring Salary Range: $99,446–$125,009 annually

Reporting to the Director of Employee Services, this role leads the HR and Safety departments and advises agency leadership. You’ll guide daily HR and Safety operations while overseeing risk, compliance, and employee health and wellness. This requires someone who can anticipate concerns, recommend practical solutions, and follow through.

Our HR and Safety teams support a 24/7 EMS agency, where staffing, employee relations, safety, and wellness decisions directly affect operational readiness. The work requires close collaboration across departments, responsiveness to changing priorities, and the ability to balance employee needs with agency responsibilities.

As HR Manager, you’ll lead and develop the team, mentor department leaders, and build productive relationships throughout MEDIC. We’re seeking someone who is approachable, accountable, and able to provide clear direction while staying engaged in the work.

Success in this role requires technical expertise and the ability to earn trust. We’re looking for a leader who can:

Demonstrate professionalism, discretion, and consistent follow-through when handling sensitive employee and agency matters.

Communicate clearly and confidently with employees, managers, and senior leadership.

Identify workforce, safety, and compliance risks early and provide well-supported recommendations.

Advise senior leaders with confidence, explain the reasoning behind recommendations, and respectfully raise concerns when needed.

Navigate difficult conversations with composure, fairness, and good judgment.

Coach and develop the team while setting clear expectations for service, performance, and accountability.

Connect HR, risk, and safety decisions with the agency’s broader goals and operational needs.

Risk and safety are significant responsibilities of this position. You’ll provide management oversight of the agency’s risk and safety functions, general liability and vehicle insurance/claims, workers’ compensation, and employee health and wellness, working with department leaders to:

Identify and address risks affecting employees and agency operations.

Ensure policies and practices align with applicable governmental, regulatory, and legal requirements.

Promote a safe work environment through clear expectations, communication, and accountability.

Oversee workers’ compensation administration and coordinate with the teams responsible for employee health and safety.

Maintain sufficient insurance coverage to protect agency operations, while analyzing for significant risk prevelance.

Use relevant performance measures to identify concerns, guide improvements, and monitor progress.

Lead employment, recruitment and retention, compensation, performance management, employee relations, and benefits.

Advise the Directors Team, and agency managers on HR policies, compliance, and employee matters.

Manage staffing plans, succession planning, and workforce initiatives that account for operational and budgetary needs.

Lead department planning, budgeting, performance, and employee development.

Develop and manage improvement projects that support the agency’s mission, goals, and values.

Oversee benefits, programs, and policies that support employee and family wellness.

Bachelor’s degree in Human Resources, Business Administration, or a related field.

At least five years of demonstrated experience as a high-level HR professional.

Working knowledge of employment and labor laws, safety and compliance, and HIPAA.

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