IT Support Coordinator

Job Title:

IT Support Coordinator

Location
: [Remote]

The IT Support Coordinator will coordinate and provide technical support to employees, manage IT infrastructure, and ensure the company’s hardware, software, and networks operate smoothly. This role requires strong troubleshooting skills, the ability to manage multiple tasks, and effective communication with staff to resolve IT‑related issues in a timely and efficient manner.

• Technical Support & Troubleshooting
  • Provide first‑level IT support for hardware, software, and network issues via phone, email, or in person.
  • Troubleshoot and resolve technical problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
  • Support the installation, configuration, and maintenance of software and hardware applications.
  • Assist with system configurations, updates, and software installations across the organization.
• IT Equipment & Asset Management
  • Track and manage the company’s IT assets (laptops, desktops, phones, etc.), including purchasing, inventory, and assigning equipment to staff.
  • Coordinate the repair or replacement of malfunctioning equipment, ensuring minimal downtime for employees.
  • Oversee the maintenance and lifecycle of IT hardware, ensuring proper disposal and recycling of outdated equipment.
• Network & Systems Monitoring
  • Monitor the company’s network, ensuring all systems are up and running with minimal downtime.
  • Assist with the configuration, installation, and maintenance of network devices, including routers, switches, and firewalls.
  • Collaborate with the IT team to ensure security protocols are followed to protect company data and systems.
• Software Installation & Maintenance
  • Install, configure, and update software applications and systems used by the organization.
  • Troubleshoot and resolve software‑related issues reported by users, including operating systems, business applications, and other tools.
  • Assist in managing software licenses and ensuring compliance with licensing agreements.
• User Support & Training
  • Provide on‑the‑job technical training to employees to help them effectively use the company’s IT resources.
  • Create and maintain user guides and FAQs for common IT issues, improving the overall efficiency of the support process.
  • Support new employee onboarding, including setting up accounts, email, and IT resources.
• IT Help Desk Coordination
  • Coordinate and prioritize incoming IT support requests, ensuring they are addressed promptly based on urgency.
  • Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
  • Escalate unresolved issues to the appropriate technical staff or vendors, following up to ensure timely resolution.
• IT System Documentation & Reporting
  • Maintain and update documentation on IT infrastructure, system configurations, and network architecture.
  • Prepare regular reports on system performance, ticket resolution times, and recurring technical issues.
  • Assist with audits of IT systems and infrastructure to ensure compliance with security policies.
• Collaboration with IT Team
  • Work closely with the IT team to identify areas for improvement in IT infrastructure and operations.
  • Assist in the implementation of IT projects, system upgrades, and improvements.
  • Ensure IT policies and best practices are communicated and followed across the organization.

• Education
  • High school diploma or equivalent required.
  • Associates or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Experience
  • 1-3 years of experience in IT support, help desk, or technical support roles.
  • Experience with hardware, software, and network troubleshooting.
  • Familiarity with ticketing systems and IT asset management.
• Skills
  • Strong technical troubleshooting skills and the ability to resolve a wide range of IT issues.
  • Excellent communication skills, both verbal and written, with the ability to explain technical issues to non‑technical users.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Proficiency with Microsoft Office Suite, operating systems (Windows, macOS), and business software applications.
  • Basic knowledge of networking protocols, network administration, and IT security practices.
  • Ability to work independently and as part of a team.
• Certifications (Optional)
  • CompTIA A+, Network+, or similar IT certifications are a plus.
  • ITIL Foundation or other IT service management certifications are beneficial.

• Office‑based role with standard business hours (typically 9 AM ‑ 5 PM).
• Some flexibility for remote or hybrid work may be available depending on company policy.
• Occasional after‑hours support may be required for urgent issues or system maintenance.

Interested candidates should submit a resume and cover letter.