Help Desk Technician - Tier 1 IT Support & Customer Care
Listed on 2026-10-16
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Optus is seeking a Helpdesk Specialist I to provide Tier-1 support for a national account in Jonesboro, AR. This is an in-office role requiring strong customer service, ticket management, and basic troubleshooting.
You will answer inbound calls, open and update service tickets, perform basic triage, escalate when needed, and coordinate with Tier-2 and subcontractors while maintaining accurate databases and ensuring customer satisfaction.
We are seeking a motivated Help Desk Technician
- Tier 1 IT Support & Customer Care to join Optus in Jonesboro, AR, United States.
We would love to welcome a new Help Desk Technician
- Tier 1 IT Support & Customer Care to our organisation in Jonesboro, AR, United States.
For the Help Desk Technician
- Tier 1 IT Support & Customer Care position at Optus, we are reviewing applications now.
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