General Manager

Job Summary:

The General Manager assumes responsibility for customer retention and profitability in the new and used-vehicle profit centers. Fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays

• Hires, trains, supervises, and monitors the performance of the new and used-vehicle department managers.
• Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new and used sales departments.
• Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
• Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
• Provides feedback annually to new-and used-vehicle department personnel during career development sessions.
• Works with dealers to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
• Establishes standards for displaying, merchandising, and maintaining new and used vehicles. Establishes procedures for quick disposal of over-aged vehicles.
• Issues all demonstrators and ensures that appropriate dealership records are maintained. Check the condition of all demonstrators monthly.
• Audits repair orders for used vehicles as needed to ensure prompt reconditioning.
• Meets with the sales managers to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
• Studies local market conditions, demographics, and past sales history.
• Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
• Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, Internet, etc.).
• Approves all sales incentives in writing before submitting them to the office.
• Addresses customer complaints to ensure a high level of customer satisfaction.
• Creates systems that ensure ongoing sales training, including weekly sales meetings. Audits all appraisals of trade-in vehicles.
• Attends auctions at least once monthly.
• Reviews and initials all deals before they are posted.
• Facilitates new-vehicle pre-delivery with the service manager.
• Makes sure the facility is secure, well-lit, and professional in appearance.
• Attends manager's meetings.
• Complies with company safety policies and procedures.
• Performs other job-related duties and responsibilities assigned from time to time.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems.
• Maintain professional appearance by the employee handbook.
• Maintain an organized, safe, and clean shop area.
• Arrive at work on time and work the required shift.
• Follow instructions from the supervisor.
• Interact effectively with coworkers.
• Receive feedback from the supervisor in a positive manner.
• Excellent presentation and communication skills.
• Strong problem-solving abilities.

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• State Sales License
• Broad knowledge of dealership operations.
• Demonstrate an ambitious, hardworking presence in a team environment.
• Basic computer skills.
• Positive, friendly attitude along with a customer service mentality.
• Motor vehicle records, drug screens, and background checks are required.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be able to sit for extended periods.
• Must be able to stand and walk for extended periods.
• Must be available to work as needed.

The company…