Customer Services Representative

R Customer Services Representative (Open)

Location:

Memphis, TN
- Mc Corkle
- Retail shop Jonesboro, AR
- Retail shop, Little Rock, AR
- Retail shop

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

_ We are looking for you ! _

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

This role serves as a vital contributor to the customer-experience mission by providing proactive account management and churn prevention. The Customer Service Representative handles interactions for key strategic partnerships, orchestrating daily operational requirements to free up capacity for the local salesforce. By acting as the primary cross-functional liaison, this professional continually reviews and drives best practices for cost savings, efficiency, and seamless customer experiences.

• Account Management and Retention:
  • Proactively identifies accounts showing signs of dissatisfaction, reduced engagement, or service issues, and coordinates corrective actions before business is lost.
  • Executes a strategic strategy with Sales and Operations to strengthen relationships while ensuring operational execution meets high expectations.
  • Conducts outbound customer contacts specifically focused on account health, unresolved concerns, and identifying high-margin product opportunities.
  • Maintains visibility on at-risk customers, documenting concerns and following through until issues are completely resolved.
• Operational Excellence and Analytics:
  • Takes ownership of initiatives designed to improve the Customer Effort Score (CES) by identifying recurring pain points and eliminating friction.
  • Analyzes purchasing habits and account activity to find areas for improved profitability and operational efficiencies for both the company and the customer.
  • Conducts proactive account reviews to clean up pricing discrepancies, delivery issues, and account-data inaccuracies.
  • Tracks retention results, saves, recurring service issues, and CES trends to demonstrate measurable impact.
• Cross-Functional Leadership:
  • Serves as the Voice of the Customer by identifying feedback trends and communicating systemic issues to Sales, Operations, and leadership.
  • Coordinates directly with production, distribution, and sales teams to seamlessly prepare for new customer requirements.
  • Champions a safety-first culture and utilizes the 3C’s to act as a premier Brand Ambassador.
• Omnichannel & Sales Support:
  • Leverages e-business platforms () and multi-channel touchpoints to streamline order cycles and expand account engagement.
  • Supports outside sales force in servicing and obtaining new business, while assisting sales managers in planning to meet departmental sales goals.
  • Updates sales force on market and sales opportunities and maintains upgraded industry product knowledge on an ongoing basis.

REQUIRED EDUCATION & QUALIFICATIONS

• Licensure & General Requirements: Must possess and maintain an active Class D driver’s license; reliable transportation required. Must be able to operate in a drug-free workplace with pre-employment and random drug testing.
• Communication: Bilingual (English/Spanish) fluency preferred.
• Education & Background: High school diploma or equivalent required;
  Bachelor’s…