IT Support Specialist- Jonesboro, AR

Arisa Health is seeking a IT Support specialist in Jonesboro, AR.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full‑time, non‑exempt (hourly) and reports to the Sr. Director of Programs and Reporting.

Work hours:

Monday – Friday; 8:00 a.m. to 5:00 p.m.

• Support the IT Help Desk including Net Smart connection support
• Assist with user account management and NIAM access setup
• Troubleshoot issues related to Net Smart and My Avatar
• Complete billing corrections for non‑billable services

• Effective written and verbal communication skills
• Familiarity with Microsoft applications such as Word and Excel
• General knowledge of internet navigation, basic technical support
• The ability to work independently and as part of a team

• A mission driven company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well‑being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration.

At Arisa Health, we endeavor to work and live with passion as we strive to transform community’s one life at a time.

Equal Opportunity Employer
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