Director of Social Services

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Full Time Jonesboro, GA, US

12 days ago Requisition

The Director of Social Services oversees the planning, implementation, and coordination of social services for residents in a skilled nursing facility. This role ensures residents' psychosocial, emotional, mental health, and social needs are assessed and addressed through individualized interventions and comprehensive care planning. The Director promotes resident well-being, facilitates admissions and discharge planning, ensures regulatory compliance, advocates for resident rights, and serves as a leader and mentor for social services staff.

This position works collaboratively with residents, families, physicians, facility leadership, and interdisciplinary care teams to support quality outcomes and person-centered care.

• Assess and document the psychosocial status, emotional well-being, adjustment needs, and support systems of each resident.
• Develop, implement, and monitor individualized care plans that address residents' emotional, mental, social, and psychosocial needs.
• Provide counseling, support, and intervention services to residents and families adjusting to long-term care placement, illness, disability, or life changes.
• Serve as an advocate for residents' rights, dignity, independence, privacy, and quality of life.
• Assist with resolving resident and family concerns, grievances, and complaints in a timely and professional manner.
• Identify and coordinate appropriate community resources and supportive services to meet resident needs.

• Supervise, mentor, coach, and support Social Services Assistants and other assigned department personnel.
• Provide guidance regarding social services practices, regulatory requirements, and resident advocacy.
• Serve as an active member of the interdisciplinary care team and participate in resident care planning meetings.
• Promote person-centered care principles throughout the facility.
• Develop and maintain department procedures, workflows, and standards consistent with organizational goals and regulatory requirements.
• Assist with staff education and training related to resident rights, psychosocial care, communication, and social services practices.
• Participate in the admissions process by conducting psychosocial assessments and meeting with residents and families.
• Assist residents and families in understanding facility services, policies, expectations, and available resources.
• Coordinate discharge planning activities to ensure safe and appropriate transitions to home, assisted living, rehabilitation, hospice, or other care settings.
• Collaborate with physicians, hospitals, home health agencies, community organizations, and other providers to ensure continuity of care.
• Facilitate family meetings and care conferences related to admissions, transitions, discharge planning, and resident concerns.

• Maintain accurate, timely, and compliant documentation of assessments, care plans, interventions, progress notes, and discharge planning activities.
• Ensure compliance with applicable federal, state, and local regulations, including CMS, OBRA, HIPAA, resident rights requirements, and facility policies.
• Prepare for and participate in regulatory surveys, audits, investigations, and quality improvement initiatives.
• Monitor social services documentation for quality, accuracy, and compliance.
• Support Quality Assurance and Performance Improvement (QAPI) initiatives related to resident satisfaction, psychosocial outcomes, and social services performance.

• Establish positive relationships with residents, families, guardians, and responsible parties.
• Provide education and support regarding resident adjustment, healthcare decisions, advanced directives, and community resources.
• Coordinate referrals to community agencies, social service organizations, advocacy groups, mental health providers, and supportive programs as appropriate.
• Promote resident participation in facility programs, activities, and social engagement opportunities.

• Regular and reliable attendance is required to perform the essential functions of this position.
• Bachelor's or Master's degree in Social Work, Gerontology, Human Services, Psychology, Sociology, or a…