Assistant Director of Quality Improvement

Assistant Director of Quality Improvement

Apply for the Assistant Director of Quality Improvement role at Ozark Center.

The Assistant Director of Quality Improvement will assist the Director of Risk and Quality Improvement in the implementation of the Center’s quality improvement activities. They are responsible for administering the Center’s Quality Improvement process on a day-to-day basis. The Assistant Director directly supervises the Quality Assurance Supervisor and the Service Excellence Specialist, and collaborates with the Director in oversight of the Center’s Quality Improvement processes.

Assistant Department has authority as an Assistant Director as outlined in policies and procedures. Assistant Director corresponds with individuals impacted by a variety of behavioral health issues, recognizing that such individuals often have experienced trauma that affects their development and adjustment. The Assistant Director demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. The Assistant Director will be trained in trauma‑informed care and will work to help create a work environment that is sensitive and responsive, preventing victimization, abuse, or trauma.

The Assistant Director reports directly to the Director of Risk and Quality Improvement.

Bachelor’s degree in information technology, healthcare administration, or a healthcare‑related field is required. An advanced degree in the same areas is preferred.

Minimum of three (3) years of experience working in healthcare or a related field.

• Assist in the resolution of client complaints or grievances.
• Assist in compiling quarterly and annual risk and quality reports for the Administrative Team and the Board of Directors, including analysis and trending of quality initiatives such as peer review, complaints, CCBHO measures, survey results, and quality assurance auditing.
• Review and evaluate policies and procedures in key areas of quality assurance and improvement, recommending changes to improve efficiency and efficacy within the organization.
• Provide guidance to staff regarding medical records releases, record retention processes, documentation rules and regulations, and Quality Assurance auditing.
• Monitor and guide adherence to CCBHO and CARF standards, and CCBHO quality measures.
• Assist with CQI projects Center‑wide.
• Coordinate Center‑wide surveys.
• All other duties as assigned.

Normal office environment. Typical physical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. Normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Ability to work under stressful conditions and irregular hours.