Public Space Attendant

Night Houseman / Public Space Attendant

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award‑winning Choice Privileges® loyalty program and co‑brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit

• Creates guest satisfaction and exceeds expectations by providing service brand standards and genuine hospitality.
• Maintain high standards of cleanliness and presentation in all front‑of‑house (customer) and back‑of‑house (employee) areas.
• Maintain hotel elevator landings by vacuuming, cleaning all surfaces including glass and furniture, dusting, and removing trash/recycling. Vacuum hallway as needed.
• Maintain the cleanliness of service landings and linen closets, including trash and recycling removal throughout the day.
• Collect and transport dirty glassware (tumbler, rocks, mugs) to stewarding for washing and return clean glassware to service landings.
• Notify supervisor promptly of any special guestroom/suite issues, including maintenance needs.
• Maintain cleanliness for hotel public areas, including back‑of‑house.
• Maintain cleanliness of lobby, bathrooms, and elevators.
• Clean lobby floor with scrubbing machine when warranted.
• Vacuum all carpet areas in lobby and public areas, including back‑of‑house.
• Clean public seating areas, furniture, and pictures.
• Clean, wipe down, and sanitize guest areas and equipment.
• Collect all trash behind front desk and lobby.
• Wipe down and clean all trash cans in public areas.
• Wipe down all baseboards in public areas.
• Wipe down all door handles and sanitize.
• Clean lobby bathrooms (sinks, toilets, floor, dusting) and replenish paper goods, refill soap dispensers.
• Vacuum and mop carpet on each floor of parking landings.
• Maintain frequency of cleanliness in all public areas and repeat as needed.
• Refill sanitizing stations for all public areas.
• Sanitize and clean employee bathrooms, replenish paper goods, refill soap dispensers, mop floor.
• Wipe and sanitize employee elevator inside/outside, mop floor and clean elevator tracks.
• Wipe and sanitize all fitness center equipment, public bathrooms, lockers, sinks, toilets, urinals, floors; replenish supplies, remove trash, refill soap dispensers and wipes.
• Remove all dirty towels and replace with clean fitness towels.
• Revisit fitness centers every 20 minutes.
• Walk through all guest floors and remove dirty linens or trash.
• Wipe down landing tables and windows.
• Collect all trash from service elevators.
• Mop all floors in housekeeping closets and landing area.
• Ensure all hallway doors close and housekeeping closet doors lock (chute door lock).
• Sanitize all door handles (housekeeping closet door handle and chute).
• Deliver services to meet guest needs; service guest rooms as required.
• Use cleaning products and supplies properly and follow protocols.
• Report any security or safety related issues to manager/supervisor.
• Follow all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.
• Work as a team member to maintain a pleasant work environment.
• Maintain a positive inter‑departmental relationship through the hotel and with outside vendors.
• Give personal attention, take personal responsibility, and use teamwork when providing guest service.
• Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
• Assume responsibility to notice when a guest is not satisfied and use best judgment about using the 100% Guest Satisfaction initiative.
• Perform other duties required to provide the service brand behavior and genuine hospitality.
• Perform other duties as required by management to provide…