Technical Support Specialist

Summary

The Technical Support Specialist will ensure the reliability and security of critical systems for local site operations, including network connectivity, servers, and communication tools.

This role will provide advanced desktop support, collaborate closely with business users, and deliver exceptional customer service with urgency and empathy. Responsibilities include problem management, incident resolution, hardware lifecycle oversight, and knowledge transfer. The position will also support cyber and physical security compliance and partner with global teams to implement new technologies.

• Problem management and incident resolution for critical systems.
• Provide advanced desktop support and hardware lifecycle oversight.
• Transfer knowledge and support cyber and physical security compliance.
• Collaborate with business users and partner with global teams to implement new technologies.

• Proven ability to deliver impactful work that drives business results.
• Strong interpersonal, communication, and relationship‑building skills.
• Intermediate proficiency in desktop productivity tools.
• Intermediate proficiency in systems and network troubleshooting.
• Strong analytical skills in problem identification and solution delivery.
• Proven leadership experience with measurable results.
• Ability to influence PLT and other business partners effectively.
• Self‑motivated with a success‑driven mindset.
• Solid project management skills.
• Proven ability to establish and maintain standards.
• Bachelor’s Degree in Information Technology or related field, or Associate’s Degree with 5 years of IT manufacturing experience.
• Minimum of 1+ years of experience in the field.

4‑month contract with our MN/MO‑based client. 100% paid employee medical/dental benefits, paid time off, paid holidays, and 401(k) with immediately vested company match.

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting