IT Support Technician - End User Services

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The IT Support Technician – End User Services responds to work requests involving hardware and software issues on campus. The IT Support Technician – End User Services is responsible for installing and maintaining various hardware devices such as printers, scanners, and projectors.

• Review and respond to customer requests for support.
• Assist student technicians as needed.
• Maintains equipment inventories such as printers, projectors, battery backups and other hardware components.
• Travels to provide on-site repair services across campus.
• Maintains golf cart inventory and communicates repair needs to Physical Plant.
• Performs repairs or maintenance on printers, plotters, or video projectors as needed.
• Maintains computer system inventory as work is performed.
• Follows established procedures for computer deployment such as assigning asset tags and standard software configurations.
• Troubleshoots and researches solutions for complex hardware installations.
• Coordinates installation and maintenance activities with the users to accommodate their schedules.
• Coordinates complex hardware installation or service visits with external vendors as needed.
• Assists with University inventory process for installed hardware such as office printers.
• Works to protect sensitive customer information through established protocols (document handling, paper shredding, etc.).
• Communicates with other IT staff to ensure required infrastructure or wiring is in place to support equipment moves.
• Strives to maintain an orderly work area and is readily accessible to others in the department.
• Maintains accurate and timely updates to work requests.
• Employee may perform other related duties as needed within the IT department.

Six months to one year related operations experience and/or training; or an equivalent combination of education and experience.

Valid Driver's License and the ability to meet insurance requirements for driving university provided vehicles.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to effectively communicate orally (in person and by telephone) and in writing; ability to multi-task, yet maintain close attention to detail and timeliness of work production.
• Ability to work in a team with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public) while keeping a positive attitude.
• Requires the ability to use computers for data entry.
• Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
• Requires the ability to use or repair small/light equipment, such as printers, scanners, and projectors.
• Requires the ability to repair or…