Manager, Data Analytics

We are looking for a Manager of Data Analytics to lead a team of Data Analysts and support operational oversight and strategic initiatives for Liberty’s Customer Service and Strategy. The role oversees the entire data lifecycle, drives advanced analytics, and helps optimize efficiency across Contact Center, Billing and Revenue Operations.

• Design, develop and implement data governance frameworks for Customer Service operations.
• Ensure data quality, consistency and security across systems; streamline and automate data gathering, data cleansing and data preparation; prioritize work assignments and ensure timely and accurate completion of tasks.
• Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities.
• Understand and interpret data formulas, calculations and troubleshoot variances.
• Collaborate enterprise‑wide to ensure KPIs, risk indicators and operational strategies are met.
• Provide data‑driven updates to leadership regarding customer service results and recommendations.
• Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, and to plan and prioritize projects.
• Assist the Director in developing and managing the assigned budget and resources, including forecasting and cost control.
• Identify opportunities to improve Customer Service Delivery, implement industry best practices and KPI’s.

• Bachelor’s degree in Business, Operations or a related field (or equivalent experience).
• 5+ years of experience in a large‑scale utility, regulated industry or customer‑service environment in an IT related role.
• 3+ years of management experience.
• Understanding of IT Architecture (SAP is an asset).

• 401(k) with company match
• Full insurance benefits starting day 1 (health, dental, vision, life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined contribution savings plan
• Top talent program
• Volunteer paid days off
• Employee assistance program
• Achievement fund

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our regulated electricity, water and natural gas utility services reach over one million customer connections and our renewable generation portfolio exceeds 3 GW of capacity.

Location:

Cherokee County, KS | Salary: $140,000 – $160,000 | Posted: 1 week ago

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Information Technology | Industries:
Industrial Machinery Manufacturing, Oil and Gas, and Utilities

We are an equal‑opportunity employer and value each person’s unique background. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.