Associate Team Leader

Overview

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At H&R Block, we believe in the power of people helping people and are committed to a high performing, connected culture where everyone feels like they belong. We are pursuing a long-term strategy and transformation plan known as Block Next to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is open.

A typical day includes supporting a single retail office during tax season to consistently exceed client expectations and providing daily operations direction for the tax office. You will begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

We invest in our people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

We are committed to building a connected culture where trust, care, and connections help us work together and provide an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support each other’s growth.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

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