Hospitality Clerk

Hospitality Assistant

Pay Range: $25.00 - $25.47

• Retirement plan
• Paid time off
• Parental leave
• Health, dental, and vision insurance
• Life insurance
• Short‑term and long‑term disability coverage

• Answer telephone calls, copy, fax, scan and route documents to appropriate departments.
• Communicate gaps in coverage to the supervisor and notify the supervisor of any time off requests in a timely manner.
• Provide support for guests and escorts by being accessible, empathic, listening and by applying practical knowledge.
• Assist patients in and out of vehicles and handle baggage and miscellaneous tasks with best judgment.
• Communicate with co‑workers during shift change about issues incoming staff need to know.
• Notify the supervisor when issues arise that cannot be resolved and approve timecards bi‑weekly.
• Restock office supplies and compile a list of supplies that need to be ordered; email the list to the supervisor.
• Utilize email for communication.
• Transportation (when applicable): create pick‑up appointments for the shuttle calendar, maintain a timely and organized schedule, update the schedule as needed throughout the shift, fill gas tanks when level reaches at or below a quarter of a tank, transport guests/escorts to/from the ferry terminal, Alaska Airlines, and to/from the hotel to SEARHC facility for appointments if requested, maintain vehicle maintenance logs monthly and notify the supervisor when completed.
• Patient Housing (when applicable): maintain reservations, update cancellations, dirty/clean rooms and guest check‑ins; monitor room availability and assign rooms; call and reserve rooms at local hotels when housing is full; check each room for readiness prior to guest arrival or confer with Housekeeping; complete registration process including forms; inform guests/escorts of amenities, additional services and rules/policies of Patient Housing; contact security and request assistance for evictions;
  
  monitor email for housing requests; clean common areas weekly or as needed; restock kitchen supplies and compile a list of supplies to be ordered and provided to the supervisor; complete other duties as required.

• Valid and current Alaska Driver’s License
• 1–2 years of general office/hospitality experience or other relevant job experience
• Knowledge of the Privacy Act of 1974 and confidentiality of patient medical and personal information
• Customer service concepts and practices
• Operating a computer and utilizing a variety of software applications
• Problem solving and communicating issues as they arise to the supervisor
• Oral and written interpersonal communication
• Work independently with minimal supervision and respond quickly in urgent situations with attention to detail
• Maintain record keeping system procedures accurately
• Proficient in Microsoft Office Products including Word, Excel, and Power Point

Work Shift:

OT 8/40