Office Assistant 3; PCN

Job Description

This position is open to Alaska Residents only.

/alaskaRes

You must meet this requirement to be considered for this position.

This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska.

/alaskaRes

This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska.

Curious about who we are and what we do? We invite you to learn more by visiting our website: https://(Use the "Apply for this Job" box below)./inv

Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, commercial charter fisheries, mariculture businesses & so much more.

We are seeking a motivated and detail-oriented professional to join our Customer Service Team as an Office Assistant 3. In this vital role, you will provide essential support to the Customer Service Supervisor, Accounting Technicians, and fellow Office Assistants, helping to ensure the seamless operation of our daily activities.

Are you someone who can turn everyday administrative tasks into dependable, well-organized support that keeps essential programs running for Alaskans?

As an Office Assistant 3, you’ll play a vital role in keeping the Division’s Customer Services section’s workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska’s economic future.

• As the welcoming and dependable point of contact for our Customer Service section, you will deliver outstanding service to both current and prospective borrowers, whether in person or over the phone, while guiding them to the appropriate resources within our division.
• Answer and route incoming phone calls while providing courteous, accurate information to the public and internal and external staff
• Serve as backup to Office Assistant 1, for daily runs utilizing one of the division’s vehicles, transporting documents to and from other businesses and state agencies.
• Ensure documents are properly labeled, organized, and stored in accordance with Division retention policies.

Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You’re not just supporting an office; you’re supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you’ll feel right at home in the Division of Investments.

This is YOUR chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve.

The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers.

By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state.

The Department of Commerce, Community, and Economic Development’s mission is to promote a healthy economy, strong communities, and protect consumers in Alaska.

The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal.