Patient Outreach and Scheduling

United Health Group all cities,AK

United Health Group all cities,AK

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The Patient Outreach & Scheduling Coordinator supports the Complex Care team by conducting proactive patient outreach, coordinating appointments, and helping ensure patients are connected with the appropriate clinical resources.

This role will work closely with the complex care team, clinical providers, and operational leadership to manage outreach lists, schedule and reschedule patient appointments, and support efficient provider schedules across Colorado.

The ideal candidate is highly organized, comfortable with a high volume of outbound patient outreach, able to manage multiple scheduling priorities, and committed to providing a professional and positive patient.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Patient Outreach & Scheduling
  • Conduct outbound outreach to patients identified for clinical services and appointments, including Annual Wellness Visits (AWVs) and other embedded clinical services
  • Schedule patients with the appropriate provider, clinic location, visit type, and available appointment time
  • Encourage appropriate visit modalities, including telehealth when applicable
  • Complete repeat outreach attempts for patients who are not reached initially
  • Perform reminder outreach and follow up with patients who need appointments rescheduled
  • Assist with rescheduling patients affected by provider schedule changes, blocked schedules, PTO, or clinic cancellations
• Scheduling & Provider Coordination
  • Review provider schedules and availability to ensure patients are placed appropriately
  • Coordinate closely with embedded APCs and operational leaders when schedules or provider availability change
  • Communicate scheduling issues, unusual circumstances, or barriers to the appropriate team member
  • Help providers resolve scheduling questions and appointment-location issues
• Outreach List Management
  • Work assigned patient outreach and scheduling lists systematically
  • Track outreach attempts and appointment outcomes
  • Work patient 'bump' or follow-up lists when appointments are canceled or provider schedules change
  • Identify scheduling discrepancies and elevate concerns when appropriate
  • Maintain accurate status information so the team knows which patients have been contacted and which require additional follow-up
• Documentation & Systems
  • Accurately document outreach attempts, scheduling outcomes, and relevant patient communication
  • Use Epic and team tracking tools such as Smartsheet to coordinate scheduling and maintain accurate information
  • Follow established workflows for documenting outreach and routing patient needs to the appropriate clinical or clinic team
  • Maintain patient privacy and follow applicable organizational policies when handling protected health information
• Team Collaboration
  • Partner closely with the complex care clinical team to prioritize daily outreach needs
  • Communicate proactively with providers and leadership regarding scheduling barriers, patient concerns, and changes in provider availability
  • Support coverage of outreach responsibilities and help maintain continuity when priorities shift between clinics or patient populations
  • Participate in team huddles and operational communication regarding…