Unemployment Insurance Technician ; PCNs

Position: Unemployment Insurance Technician 1 (Multiple PCNs)

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for multiple Unemployment Insurance Technician 1s located in Juneau! No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:

You will be working in a claim center environment answering phone calls from the public to assist with their Unemployment Insurance (UI) claims and making benefit eligibility decisions. You will be provided with up to 12 weeks of paid training in class to help you acquire the knowledge and skills to process UI claims accurately, timely, and independently.

Our Mission, Values, and Culture:

As an Unemployment Insurance (UI) Technician 1, the work you complete will contribute to the UI programs' mission by assisting Alaska’s unemployed workers with timely and accurate UI benefits.

Please watch our quick recruitment video conducted by our staff for the UI culture one would experience: (Use the "Apply for this Job" box below)._Video
2.mp4

Benefits of Joining Our Team:

This position offers an entry into learning, understanding, and processing Alaska's UI program by independently working with unemployed Alaskans and employers. You would join a team of dedicated and hardworking professionals who play a crucial role in paying UI benefits timely and accurately.

Numerous career paths are offered, and we encourage advancement within the UI program.

We are committed to our employees’ wellness and recognizing the work life balance needs by supporting a hybrid teleworking environment for employees who meet UI eligibility performance standards.

Positions within the State of Alaska offer paid leave accrual and holidays, a comprehensive retirement plan, competitive health, vision, and dental plan.

The Working Environment You Can Expect:

The daily work environment includes interacting telephonically with unemployed Alaskans and employers by taking, processing, and educating on UI claims and eligibility determinations.

Who We Are Looking For:

• Adaptability:
  Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Problem Solving:
  Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives and makes recommendations.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Reasoning:
  Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

General Description and Example of Duties

To view the general description and example of duties for the position, please go to the following link:

One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.

Instructions & Information Carefully

This recruitment is for Alaska residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

Documents Required at the Time of Interview

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job…