Services Technician Flex

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services is recruiting for an Employment Services Technician 1/2 located in Juneau! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing:

The Employment Services Technician 1/2 performs a variety of assignments directly related to employment, training and career development through the administration of the Workforce Innovative Opportunity Act (WIOA) and State Training and Employment Program (STEP). This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions, and system operations. The primary focus is to provide employment and training services to assist Alaskans in overcoming barriers to employment through the administration of state and federal grant funding.

The incumbent worker will provide a variety of services to customers, to include: resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, career exploration, and case management for training and supportive services.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Juneau Job Center team is knowledgeable and professional with diverse roles and expertise, all cross-trained to work together for the development of a successful workforce.

Our core values are integrity, teamwork, respect, customer service, communication, excellence, training, and creativity.

Benefits of Joining Our Team:

• The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers.
• Our staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team.
• Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities.
• The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect:

The Juneau Job Center is in the heart of the Mendenhall Valley, has plenty of free parking, and is a short distance to area restaurants and shopping so getting out of the office for lunch or a short break is very convenient. This EST 1/2 position is customer-service driven and involves extensive contact with the public and staff via phone, email, video communication, as well as face to face.

Who

We Are Looking For:

• Adaptability
  :
  Adjusts planned work by gathering all relevant information and applying critical thinking to address multiple demands and priorities in a changing environment.
• Computer Skills
  :
  Uses computers, software applications, databases, and automated systems to accomplish daily work.
• Conscientiousness
  :
  Displays a high level of effort, compassion, and commitment towards performing work; demonstrates responsible behavior.
• Customer Service
  :
  Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Interpersonal Skills
  :
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are occasionally difficult,…