Admin III Correspondence; Back Office

Maximus is seeking an Admin III
- Correspondence to support the Credit Bureau Disputes team within the Aidvantage Program and Federal Student Aid portfolio.

In this role, the Admin III
- Correspondence representative is responsible for reviewing, researching, and responding to credit bureau disputes and borrower correspondence in accordance with established policies, procedures, and regulatory requirements. The position plays a key role in ensuring accurate account reporting, timely dispute resolution, and the integrity of borrower information.

The successful candidate will contribute to maintaining the accuracy of credit reporting and the overall integrity of student loan servicing operations.

Essential Duties and Responsibilities:

• Works on assignments that are moderately difficult, requiring judgement in resolving issues.

• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
  
  - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

'- Review and investigate credit bureau disputes received through consumer reporting agencies, borrowers, and third-party entities.

• Research account history, payment activity, servicing records, and supporting documentation to determine appropriate dispute resolutions.

• Prepare and process correspondence related to credit reporting disputes, borrower inquiries, and account investigations.

• Ensure dispute responses are completed accurately and within established regulatory and client-required time frames.

• Update account records and document investigation findings in applicable servicing systems.

• Coordinate with internal departments to obtain information necessary to support dispute investigations and account corrections.

• Identify trends, reporting issues, and process improvement opportunities to enhance operational effectiveness and reduce risk.

• Assist with quality reviews, audit requests, and compliance-related activities as needed.

• Maintain a thorough understanding of credit reporting requirements, Fair Credit Reporting Act (FCRA) guidelines, Department of Education regulations, and internal policies.

• Support special projects and additional correspondence-related activities as assigned by management.

• Ensure all work is performed with a high degree of accuracy, attention to detail, and a commitment to delivering quality customer service.

Minimum Requirements

'- High School diploma or equivalent with 2-4 years of experience.

• May have additional training or education in area of specialization.

'- Must have at least one (1) year Student Loan customer service and/or call center experience supporting Aidvantage here at Maximus.

• High School Diploma or GED required.

• Must reside in the United States.

• Must be a U.S. Citizen.

• Must be able to pass a criminal background check.

• Must not be delinquent or in default on any federal student loans.

• Must have current or prior experience working with credit bureaus, credit reporting, or credit-related disputes and investigations.

Preferred Skills and

Qualifications:

• Ability to make sound decisions based on established policies, procedures, and regulatory requirements.

• Excellent attention to detail and accuracy when reviewing borrower accounts and dispute documentation.

• Experience identifying discrepancies and determining appropriate corrective actions.

• Ability to work in a fast-paced production environment while maintaining a high level of accuracy and quality. Current productivity expectations are approximately 35.74 units per hour (UPH) with a quality expectation of…