Patient Support Coordinator

Pay Range: $25.00 - $30.04

The Patient Support Coordinator is the point of initial contact for SEARHC. The role includes answering phones, managing patient queries, navigating patients, and scheduling appointments with phone etiquette, accuracy and attention to detail. The position requires reviewing and monitoring data quality.

SEARHC is a non‑profit health consortium serving the residents of Southeast Alaska. We view our employees as our greatest asset and prioritize their professional advancement.

Benefits include retirement, paid time off, paid parental leave, health insurance, dental, vision, life insurance, and short‑term and long‑term disability.

• Monday – Friday, 8:00 – 17:00

• Incorporate SEARHC’s Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Maintain collaborative team relationships and foster a positive work environment.
• Protect confidentiality‑privacy in all communications.
• Raise concerns appropriately per policy.
• Ensure accurate demographic and insurance data entry into the electronic health record during scheduling.
• Coordinate benefits when multiple insurance carriers are involved.
• Refer uninsured patients or those with questions to a Financial Counselor.
• Provide assistance by anticipating patient needs during scheduling.
• Assist multiple locations within the consortium as trained.
• Take clear, concise messages.
• Demonstrate exceptional phone etiquette.
• Act as the point of contact for issue identification and resolution or escalation to management.
• Complete assigned worklists related to patient demographic, insurance, medical information, and scheduling.
• Schedule appointments for patients calling from multiple locations in Southeast Alaska.
• Other duties as assigned by the supervisor.

• High School Diploma or equivalent (preferred).

• 1 year of office or customer service experience (required).
• 1 year of call center or medical office experience (preferred).

• Customer service.
• General office functions, office equipment, and computer applications.

• Independent work.
• Excellent interpersonal, verbal, and written communication.

• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions.
• Develop effective motivational techniques to improve team performance.
• Self‑start and willingness to learn.
• Read and comprehend complex instructions, correspondence, and memos.
• Demonstrate time‑management, organizational, and customer service skills.
• Work flexible hours with limited unplanned absences.
• Meet the physical and mental demands needed to perform the essential duties, with or without accommodation.
• Work in a high‑stress environment.

Work Shift:

OT 8/40