Microcomputer​/Network Specialist ; PCN NAnchorage or Juneau

Position: Microcomputer/Network Specialist 2 (PCN 25N23014) Anchorage or Juneau

Classification Study Notice

This position is currently undergoing review as part of the IT job class study. The title and pay range may change upon completion of the study.

Job Title and Summary

Microcomputer/Network Specialist 2 – The Department of Transportation and Public Facilities (DOT&PF) Program Management and Administration seeks a full‑time IT professional to keep Alaska moving.

Salary and Location

• Anchorage: $3,028.50 – semi‑monthly
• Juneau: $3,180.00 – semi‑monthly

What you will be doing

DOT&PF is recruiting for a long‑term, nonpermanent position that accrues personal leave, 11 paid holidays, and health‑insurance and other benefits. The incumbent will provide technology support services primarily for the Alaska Marine Highway System (AMHS) and collaborate with other IT professionals to deliver customer service and technical support across the AMHS vessel fleet and terminals.

Responsibilities

• Troubleshoot, analyze, track, and resolve hardware and software problems in a ticketing system to ensure service delivery fulfillment.
• Manage Windows desktop platforms, Microsoft Active Directory, Microsoft Azure, Microsoft Office 365, Endpoint Management Software & Solutions, Microsoft Teams, VoIP phones, network & server equipment, microcomputer PCs, laptops & tablets, printers/MFPs, cabling, imaging, and configuration & deployment of workstations and mobile devices.
• Manage user and computer objects in Active Directory and Group Policy; assist in maintaining, installing, and monitoring servers, routers, switches, and other server‑room equipment.
• Collaborate with other IT positions to assist with intrusion remediation and follow security best practices.

Qualifications and Competencies

• Configuration Management – Knowledge of principles and methods for planning or managing implementation, update, or integration of information system components.
• Systems Integration – Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information system components.
• Technical Documentation – Knowledge of procedures for developing technical and operational support documentation.
• Valid Driver’s License required.
• Transportation Worker Identification Card (TWIC) required; background check will be performed after conditional job offer.

Benefits

DOT&PF offers career growth opportunities, professional development training and mentorship, and a dynamic and diverse work environment unique to Alaskans. Employees can advance the department’s mission of keeping Alaska moving and contribute to critical infrastructure across the state’s vast and challenging geography.

Application Process and Requirements

• Three professional references, one of which must be from a former or current supervisor.
• Two most recent performance evaluations, or two professional letters of reference if evaluations are unavailable.
• Full education and work experience history, including transcripts and certification evidence as required for minimum qualifications.
• Resume or CV alone is not sufficient; complete application is mandatory.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑0430 or (907) 465‑4095 in Juneau. The State of Alaska is an equal‑opportunity employer.

Contact

Name:
Mark Porter, Data Processing Manager 1
Phone: (907) 269‑6698
Email: mark.porter

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