IT Support Technician

Overview

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.

The IT Support Technician I is an entry‑level role that serves as a foundational stepping stone for individuals aspiring to build a career in the IT field. The position focuses on providing technical support, troubleshooting hardware and software issues, and ensuring the efficient operation of IT systems within our organization. This position reports directly to the Manager of IT Services.

• Providing first‑level support to end users via phone, email, tickets, or in‑person. Monitoring the ticket queue, SaaS, and MS 365 services.
• Preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications.
• Providing basic support and troubleshooting such as password resets, printer configurations, break/fix incidents, and warm handoffs of tickets to level 2 and level 3 support.
• Supporting the entire IT network for Goldbelt’s operations and assisting with special projects as needed.

• Necessary Skills and Knowledge:
  • Basic understanding of relevant software, tools, and systems used in a corporate environment, including Windows, macOS, and MS Office Suite (Outlook, Word, PowerPoint, Excel).
  • Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment.
  • Skill in working harmoniously within cross‑functional teams to achieve common objectives.
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Attention to detail and effective problem‑solving skills.
  • Effective written and verbal communication with co‑workers, outside agencies, partners, shareholders, and business associates.
  • Strong cultural awareness and sensitivity, with the ability to adapt messages for diverse audiences.
  • Ability to lift at least 30 pounds and be comfortable moving computer equipment.
• Minimum Qualifications:
  • Two years of IT Support experience within an enterprise environment.
  • Willingness to answer phones, email, and provide remote support.
  • Ability to support all levels of an organization.
  • Experience using a ticketing system (e.g., Zen Desk, Service Now).
  • Experience supporting 100 or more users (on‑site and remote).
  • Experience supporting Windows 10/Windows 11/MS 365 applications.
  • Experience supporting Apple Devices / Android Devices / laptops / desktops / mobile phones.
  • Experience managing accounts (Entra, AD, VoIP, MDM, etc.).
  • Ability to pass a background check.
• Preferred Qualifications:
  • Bachelor’s degree in Information Technology or equivalent experience.
  • Certifications in CompTIA A+, Microsoft Azure, Microsoft 365, Microsoft Technology Associate (MTA 98‑349), or Microsoft Certified Solutions Associate (MCSA – Windows 11).
  • Previous experience working with Alaska Native Corporations (ANCs).
  • Previous experience working with government contracting requirements.

The pay range for this position is $31.97 – $36.00 per hour. You will receive a competitive base salary commensurate with your qualifications and experience, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company matching, tax‑deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Executive Offices

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