Solutions Architect, MSP; Product Intro

The New Product Introduction (NPI) & Service Creation Solution Architect role is a new function and capability in the MSP Solution Architecture Team. You will be responsible for designing, packaging, and enabling new service offerings built on Rubrik data protection, cyber resilience, and recovery portfolio. This role sits at the intersection of Solution Architecture, Product Management and Go‑to‑Market, translating product capabilities into standardized, repeatable service offerings for partners (MSPs/MSSPs, cloud providers) and enterprise customers.

You will own the technical service blueprint from concept through launch: service definition, reference architectures, delivery playbooks, tooling requirements, partner enablement content and delivery of enablement to MSP partners. You will also support strategic presales opportunities into existing and net new large global MSPs that depend on these new services.

• Work with the MSP Solution Architecture and Product Management team to identify, prioritize, and define new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness assessments, etc.).
• Translate product roadmaps into service blueprints, including scope, SLAs, service tiers, success criteria, and KPIs into Rubrik Validated Designs.
• Design scalable reference architectures and deployment patterns for new services across on-prem, cloud, and sovereign environments—incorporating security, compliance, and resiliency requirements (immutability, air gap, least privilege, auditability).
• Build and deliver repeatable Service Offering Co-Creation workshops for MSPs, spanning onboarding, solution development, and service launch.
• Define standard BOMs, sizing guidelines, and configuration patterns for typical customer and MSP use cases.

• Support strategic sales and partner opportunities that rely on new or enhanced services: discovery, requirement capture (including RPO/RTO, sovereignty, compliance), and high‑level solution design.
• Lead hands‑on workshops to validate architectures and integration with customers’ existing environments (hypervisors, storage, networking, identity, ticketing/ITSM, SIEM, etc.).

• Collaborate cross‑functionally to create delivery playbooks, runbooks, technical implementation guides, and use case collateral for internal and partner teams (MSPs/MSSPs, Tech Alliances, GSIs/SIs).
• Define and document service descriptions, RACI matrices, onboarding and cutover methodologies, and acceptance criteria.
• Develop training assets (presentations, labs, best practice guides, FAQs) and deliver enablement sessions to ensure high-quality, repeatable partner delivery.
• Work closely with the competitive intelligence and research team, contribute to competitive positioning of services and differentiation vs. peer solutions in the backup, recovery, and cyber resilience market.

• 7-8 years in technical roles such as Solutions Architect, Services Architect, or Senior Consultant, ideally within data protection, storage, or cloud infrastructure vendors, MSPs, or systems integrators.
• Demonstrated experience designing and delivering complex backup, recovery, and data management solutions using products similar to Commvault, Cohesity, Veeam, Veritas, Rubrik, etc.
• Strong background with virtualization and cloud platforms: VMware vSphere, Hyper‑V, and at least one major hyperscaler (AWS, Azure, GCP) including networking, IAM, storage classes, and DR constructs.
• Proven track record creating standardized services or managed offerings: defining SLAs, service catalogs, delivery processes, and runbooks.
• Ability to engage with customers and partners at both executive and deep technical levels; strong workshop facilitation and whiteboarding skills.
• Solid understanding of security and compliance principles relevant to backup and recovery (immutability, encryption, key management, zero‑trust, least privilege, audit trails, data sovereignty).
• Excellent written and verbal communication skills; demonstrated ability to produce high‑quality architecture documentation and enablement…