Associate, Prime Operations

Overview

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up.

We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Liquifi is Coinbase’s token management platform powering end-to-end token launches, distributions, vesting schedules, and compliance for crypto-native teams, protocol foundations, and token issuers. We work hand-in-hand with our Coinbase Prime custody and trading platforms to provide the most secure, compliant, and efficient way to manage the token lifecycle.

The Liquifi Operations team is the execution engine that makes these launches possible, ensuring stakeholders get their tokens on time, in compliance, and without error.

• Serve as the first point of contact for clients on all operational issues, providing responsive Tier 1 support and owning the full lifecycle of an issue from initial triage through to resolution.
• Partner directly with Engineering to troubleshoot and resolve complex on-chain and platform-level issues, providing clear, concise analysis to accelerate resolution.
• Assist in the execution of core token events, including vesting releases and distributions, ensuring accuracy and timeliness.
• Lead the operational onboarding for new clients, ensuring a seamless setup and providing expert guidance on platform workflows.
• Proactively identify opportunities for process improvement, converting recurring support requests into scalable, self-serve documentation and improved operational runbooks.

• 3+ years of relevant experience in a high-stakes operational, technical support, or client-facing role within crypto, fintech, or capital markets.
• A systems-level thinker: you don’t just resolve the issue at hand; you instinctively look for root causes, patterns, and opportunities to build more scalable, efficient processes for the future.
• Strong foundational understanding of blockchain transactions, wallets (custodial and non-custodial), and key Web3 concepts.
• Proven ability to execute with precision and a high degree of ownership, especially under tight timelines.
• Proficiency with support/CRM tooling (e.g., Zendesk, Salesforce Service Cloud).
• Demonstrated experience protecting user privacy and handling confidential information.
• Excellent de-escalation skills and the ability to build trust with frustrated users.
• Precise and efficient written and verbal communication, capable of translating technical findings to both client and engineering audiences.
• Cognitive tenacity when dealing with uncertainty and a natural curiosity for solving complex problems.
• Bias for action, a natural sense of urgency, and the capacity to adhere to SLAs.
• Experience creating support playbooks or standard operating procedures (SOPs).

• Experience using/training AI chatbots for support teams
• Experience with Coinbase Prime or similar institutional custody platforms.
• Experience in a compliant/regulated work environment.
• B2B onboarding/implementation experience.
• Understanding of tokenomics, token vesting…