Microcomputer​/Network Technician ; PCN NAnchorage

Classification Study Notice

This position is currently undergoing review as a part of the IT Project job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

The Department of Transportation and Public Facilities (DOT&PF) Program Management and Administration is looking for a long-term nonpermanent Microcomputer/Network Technician 1 to help us Keep Alaska Moving!

As a Desktop Support Technician, you’ll play a crucial role in maintaining and troubleshooting computer systems within our department. Working closely with lead technicians and specialists, you will handle tasks such as computer configuration, installation, and maintenance. Your responsibilities will include:

• Providing entry‑level desktop support services to departmental computers and users.
• Learning to use and manage the Incident Tracking System.
• Developing excellent customer service skills.
• Acquiring basic computer and network troubleshooting abilities.
• Resolving simple problems via phone, email, and direct messaging.
• Escalating complex issues to higher‑level technicians and supervisors.

Additionally, you’ll have the opportunity to:

• Study the fundamentals of microcomputer and basic network design, installation, maintenance, and administration.
• Stay informed about the latest developments in micro computing and networking by reading current computer journals.
• Use technical and procedural manuals to address data processing problems.
• Conduct simple research to find solutions.
• Participate in online training for entry‑level Microsoft microcomputer and network certifications.

If you’re passionate about technology and enjoy helping others, we’d love to have you on our team!

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision‑making, and a strong ethical and professional conduct history.

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields.

With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state’s growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package. Please see here for more information: (Use the "Apply for this Job" box below)..

This position is located at 820 E 15th Avenue in Anchorage, Alaska. With supervisor approval, part‑time telework may be an option for this position.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme…