Senior Program Manager,iQueue Inpatient Flow Job Juneau area,Alaska USA,IT/Tech

Position: Senior Program Manager, iQueue for Inpatient Flow

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs.

We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

While this role is listed as available for remote, we are currently employing in the following states:

We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

Join our Customer Onboarding team, where we partner with hospitals and health systems to implement technology that improves patient flow, optimizes capacity, and helps patients get the right care at the right time. As a Senior Program Manager supporting Inpatient Flow, you will own healthcare technology implementations from pre-kickoff through go-live, serving as the primary driver of the project plan and day-to-day execution.

You will bring together customer and LeanTaaS teams to manage the many interconnected pieces of a successful implementation—from discovery and technical readiness to workflow alignment, testing, training, go-live preparation, and launch. You will build and manage detailed project plans, drive customer meetings and decisions, coordinate clinical and technical work streams, manage risks and dependencies, and ensure teams remain aligned and accountable to their commitments.

You’ll anticipate what could impact the implementation, create clear paths to resolution, and keep customers and internal stakeholders informed and moving forward. Our implementations range from individual hospitals to complex, enterprise-wide deployments spanning multiple workflows, facilities, and stakeholder groups. You will partner closely with Clinical Workflow Implementation Managers, Product Implementation, Data Engineering, Customer Success and customer teams to bring structure and accountability to each engagement and ensure customers are prepared for a successful go-live.

WHAT

YOU'LL DO

Lead Customer Implementations
Own and lead a portfolio of complex Inpatient Flow implementations from kickoff through go-live and transition to Customer Success
Build, maintain, and execute detailed implementation plans, including milestones, deliverables, dependencies, resources, decisions, and timelines
Lead implementations that span multiple workflows in multiple hospitals across a health system
Run customer and internal implementation meetings, establish clear action items and owners, and drive accountability for commitments across customer and LeanTaaS teams
Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities across all implementation work streams
Maintain implementation momentum by proactively following up on deliverables, resolving blockers, and ensuring decisions are made when needed
Drive high-quality implementations by ensuring consistent execution against established standards, proactively identifying gaps, and maintaining a high bar for customer experience and delivery excellence
Coordinate and participate in onsite meetings and activities
Manage Risk, Dependencies & Escalations
Continuously assess implementation health and proactively identify risks, dependencies, resource constraints, and decisions that could impact…

Senior Program Manager, iQueue Inpatient Flow