Service Desk Shift Lead — Federal IT Operations
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
ASM Research, An Accenture Federal Services Company, is seeking a Service Desk Shift Supervisor to oversee a service-desk shift, ensuring timely, high-quality support. This role manages ticket queues, staff assignments, and escalations to meet response and resolution targets in a federal IT environment.
You will coach analysts on troubleshooting practices, customer service, and adherence to procedures, while monitoring performance metrics and driving process improvements to align with enterprise
This opening is for the Service Desk Shift Lead — Federal IT Operations role at ASM Research, An Accenture Federal Services Company.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Shift Lead — Federal IT Operations role in the description above.
We appreciate your interest in this position.
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