IT System Administrator

Job Title:

IT System Administrator Department: IT

Reports To:

Chief Information Officer FLSA Status:
Exempt

Are you the person everyone calls when technology breaks, performance lags, or systems need to scale? The IT Systems Administrator serves as a critical member of the Information Technology team, responsible for designing, securing, supporting, and continuously improving the technology that powers Alaska Electric Light & Power.

This role oversees the health and performance of the organization's infrastructure, including servers, networks, cloud services, cybersecurity controls, workstations, and enterprise applications. Working closely with the Chief Information Officer, the IT Systems Administrator helps shape and execute the technology roadmap that supports AELP's mission of delivering responsible, reliable, and renewable electric service to our community.

The essential functions/responsibilities of the position include but are not limited to the following:

• Provide technical support and troubleshoot hardware, software, network, and system issues reported by users, ensuring timely resolution and effective follow-up.
• Administer, install, configure, and maintain network-based applications, operating systems, user accounts, and peripheral devices.
• Analyze information systems and infrastructure needs, recommending improvements, upgrades, and technology solutions to enhance reliability, security, and performance.
• Perform routine server administration, including system monitoring, data backups, patch management, vulnerability remediation, and disaster recovery preparation.
• Maintain accurate inventory records of IT assets, software licenses, and technology resources.
• Monitor and maintain cybersecurity controls to protect systems, networks, and organizational data.
• Collaborate with the Chief Information Officer to design, implement, document, and maintain enterprise technology solutions, including networks, servers, telecommunications systems, and application infrastructure.
• Develop and maintain technical documentation, procedures, and system diagrams to support operational continuity and knowledge transfer.

The IT System Administrator requires demonstrable knowledge of:

• Computer hardware, operating systems, and network infrastructure.
• Troubleshooting methodologies for computers, servers, network equipment, and peripheral devices.
• Microsoft Windows desktop and server operating systems.
• Network technologies, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Cybersecurity principles, best practices, and risk mitigation techniques.
• Backup, recovery, and business continuity processes.
• User support methodologies and customer service best practices.
• Technical training and communication techniques.

The IT System Administrator requires the skills to:

• Utilize diagnostic and monitoring tools to identify and resolve technical issues.
• Communicate technical concepts effectively to both technical and non-technical audiences.
• Prepare clear and concise technical documentation, reports, and recommendations.
• Prioritize multiple tasks and projects while maintaining a high level of service.
• Evaluate emerging technologies and recommend practical solutions that align with organizational goals.
• Work independently while effectively collaborating with team members and vendors

The IT System Administrator requires the ability to:

• Apply project management principles to plan, coordinate, and execute technology initiatives.
• Analyze complex technical issues and develop effective solutions.
• Exercise sound judgment when responding to operational and cybersecurity incidents.
• Communicate clearly and professionally, both verbally and in writing.
• Establish and maintain effective working relationships with employees, vendors, and stakeholders.
• Adapt to changing technologies and organizational priorities.
• Manage confidential and sensitive information with discretion and integrity.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• Industry certifications such as Microsoft, CompTIA Network+, Security+, Azure, Cisco, or equivalent credentials.
• Experience administering enterprise Windows environments, virtualization platforms, cloud services, and network infrastructure.

Personal computers, laptops, mobile phones, network tone testing…