Assistant Food and Beverage Manager

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As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

We are looking for an Assistant Food and Beverage (F&B) Manager who will assist with the coordination of all restaurant, bar, snack bar, espresso stands, and catering operations, including dining room service, setup and service of catering events, and catering sales. The position is based in beautiful Juneau, Alaska, and requires relocation or residency in Juneau.

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. Goldbelt, Inc. may grant discretionary performance bonuses. Starting Rate: $28.00 – DOE.

• Assist with the management of Goldbelt’s Tramway’s restaurant and food and beverage operations and services, striving to meet the establishment’s objectives of profitability, professionalism, efficiency, and top-quality service.
• Assist with managing the day-to-day operations of the restaurant for breakfast, lunch, and dinner periods as directed by the Manager.
• Implement workflow procedures based on direction from the company’s General Manager.
• Complete scheduled inventories and ensure proper administration processes are followed.
• Responsible for front-of-house scheduling and ensure that they meet budgeted labor targets.
• Ensure the service team is properly trained to deliver exceptional service and create memorable moments for guests.
• Collaborate with the Food and Beverage team to create and implement new ideas.
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.
• Assist in selecting and developing a qualified staff of service excellence employees to understand the relationships between value, guest service and satisfaction, and guest retention/attrition.
• Staff, train, retain and develop team members through ongoing feedback and coaching, the establishment of performance expectations, and by conducting performance reviews on a regular basis.
• Ensure proper security procedures are in place to protect team members, guests, and company assets.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Perform any other job related duties as assigned.

Necessary Skills and Knowledge

• Passionate about food & beverage.
• Knowledge of food & beverage operations, a strong leader, and a proven track record in guest and team member engagement.
• Thorough knowledge of the practices and techniques of restaurant cooking, food presentation and storage, including seafood handling, all kitchen equipment and appliances, and sanitary food requirements/codes.
• Ability to make decisions based on established policy and procedures.
• Ability to immediately identify operational and service problems and initiate resolutions, handling all complaints quickly and efficiently.
• Excellent customer service/guest relations, communication, and interpersonal skills.
• Skill in operating personal computer utilizing a variety of computer software.
• Strong organizational skills; ability to work productively, skillfully and under pressure in a fast‑paced environment.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including days, evenings, holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Clear verbal communication and understanding of written and verbal instruction.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Willingness to learn and share local history, culture, geography, etc. with guests.
• Some knowledge of basic…