Tram Attendant

Overview

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

We’re excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.

Under the direction of the Tram Operations Supervisor and/or Tram Operator, attendant is responsible for loading/unloading passengers on/off an aerial tramway cabin. Attendants also perform cabin attendant duties inside the cabin during passenger transport.

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. Starting Rate: $20.00 - DOE.

• On a daily or shift basis, and in accordance with GATI’s policies & procedures and all ANSI B-77 guidelines, is the sole cabin attendant and/or platform or station attendant responsible for the safe and orderly traffic of passengers on/off an aerial tramway cabin.
• Advises and assists passengers.
• Maintains surveillance of jurisdiction; has authority to stop cabin when danger conditions arise.
• Advises Tram Operator and responds to abnormal conditions with appropriate action.
• Keeps current on training received on operating procedures, load limits, emergency evacuation equipment, and safety procedures.
• Coordinate with janitorial staff for housekeeping tasks such as cabin cleaning, window cleaning, and loading area vacuuming/sweeping/mopping.
• Receive guidance, training, or assignments from shift Tram Supervisor.
• Recognize and communicate problems that interfere with safe operation.
• Follow emergency evacuation procedures and assist with evacuating the cabin.
• Work as a team member.
• Perform other incidental and related duties as required.

• Ability to meet time and attendance requirements.
• Ability to work all shifts including days, evenings, holidays, and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Ability to physically climb out of the cabin during rescue evacuations.
• Ability to physically rope evacuate passengers and self from cabin.
• Excellent communication and superior customer service skills.
• Ability to learn and follow verbal and written instructions.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing prompt and courteous information and assistance daily.
• Willingness to learn and share local history, people, culture, geography, etc.
• Ability to stay calm during a tram operation stoppage.

• High school diploma or General Equivalency Diploma (GED).
• Successfully pass a background check.

• Prior Tram Operations experience.
• Current CPR and first aid certificates.

Entry level

Full-time

Management and Manufacturing

Hospitality