Station Agent - Seward; Alaska Railroad

Station Agent – Seward (Alaska Railroad) – State of Alaska

Seasonal position starting April 2026.

Serve the traveling public by managing ticketing, baggage service, and tour package sales.

• Act as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling.
• Resolve problems with lost or damaged bags, maintain inventory control of revenue baggage checks, and represent the railroad to the public and travel partners.
• Assist with customer, vendor, and on‑board sales issues, including loading/unloading, stowing, and delivering baggage using a forklift.
• Maintain general housekeeping, cleanup, and safety of the station and surrounding grounds.
• Sell tickets and manage seat assignments using a computerized reservation system; issue cash and make daily change orders.
• Compile daily business transaction reports and maintain accurate records of ticket stock and revenues.
• Develop work schedules, monitor performance standards, provide training and coaching to employees, and conduct weekly safety meetings.
• Operate a forklift (40–100 lb loads) and drive a vehicle as required; possess a valid driver’s license.

• High school diploma or GED equivalent.
• At least six months of verifiable front‑line customer service experience.
• Basic accounting skills: handling money, making change, and reconciling cash balances.
• Proficiency using a 10‑key machine.
• Strong interpersonal and communication skills.
• Sound judgment in problem solving.
• Valid driver’s license.

• One year’s experience in the travel or tourism industry.
• Experience operating a computerized reservation system.
• Knowledge of railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures.
• Experience operating a forklift.

Please submit your résumé with the stated qualifications. If selected for interview, you must provide a current driving record reflecting the past three years with no more than two violations.

Alaska Railroad Human Resources Department
E‑Mail:
Phone: 907‑265‑2438
Mailing Address: P.O. Box 107500, Anchorage, AK 99510‑7500

Alaska Railroad Corporation is an equal opportunity employer.