Operations Specialist

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Juneau Seasonal Juneau, AK, US

2 days ago Requisition

Salary Range: $18.00 To $25.00 Hourly

The Operations Specialist supports the safe, efficient, and timely coordination of daily tour operations at Allen Marine Tours’ Auke Bay facility. This shore-based position serves as a central communication and coordination point among vessel crews, motorcoach operators, dock personnel, tour operators, and port management. The role monitors vessel and motorcoach movements, passenger counts, tour schedules, guest transfers, and dock activity; communicates operational updates;

and assists with crew scheduling and relief assignments subject to Daily Operations Supervisor approval. The Operations Specialist also operates authorized company vehicles as assigned and supports established safety, security, and guest-service procedures. Vessel captains retain responsibility for vessel navigation and safety.

• Coordinate vessel movements, motorcoach arrivals and departures, and passenger transfers at the Auke Bay facility.
• Monitor tour schedules, passenger counts, departure times, and operational changes; communicate accurate updates to affected teams.
• Identify scheduling conflicts, delays, or disruptions and promptly elevate matters requiring management decisions.
• Coordinate proposed crew schedule changes and relief crew assignments with the Daily Operations Supervisor; implement changes only after supervisor approval.
• Maintain accurate operational logs, schedules, passenger counts, and related documentation.

• Serve as a central communication liaison among vessel crews, dock personnel, motorcoach companies, caterers, tour operators, and port management.
• Operate VHF/UHF radios, telephones, and related communications equipment using established procedures and applicable rules.
• Communicate schedule adjustments, transportation delays, passenger updates, and operational concerns clearly and promptly.
• Maintain working knowledge of maritime terminology and radio communication practices.

• Monitor passenger arrivals, departures, and movement through assigned dock and boarding areas.
• Greet and direct guests between motorcoaches, waiting areas, and vessel boarding locations, as assigned.
• Coordinate with dock teams to support safe loading and unloading, orderly traffic flow, and accessible guest movement.
• Coordinate information related to complimentary, community outreach, and charity-generated passengers.

• Follow established company safety procedures and applicable maritime facility security requirements; report hazards and unauthorized activity.
• Support emergency communication and response procedures as directed and promptly elevate incidents and operational irregularities.
• Monitor weather, dock congestion, and other conditions that may affect scheduled operations.
• Operate authorized company vehicles as assigned, in accordance with company driving policies, licensing requirements, and applicable traffic and safety laws.
• Complete required vehicle checks and promptly report damage, maintenance concerns, or incidents in accordance with company procedures.

• Recommend improvements to dispatch, scheduling, communications, and guest movement procedures for management review.
• Support approved operational procedures and assist with seasonal startup, readiness, and closing activities.
• Maintain cooperative relationships with employees, vendors, and transportation partners.
• Assist with training or orienting team members on established communications and dispatch procedures, as assigned.
• Perform other related duties and special projects as assigned.

• Experience in operations coordination, dispatch, transportation, hospitality, tourism, or a related field, or an equivalent combination of experience and training.
• Ability to manage multiple time-sensitive tasks with accuracy, sound judgment, and composure in a fast-paced setting.
• Clear, professional verbal and written communication, including radio and telephone communications.
• Ability to maintain accurate schedules, passenger counts, operational records, and related information.
• Proficiency with Microsoft Office and ability to learn…