Senior Change Management Training and Technology

Description Kforce's client in Jupiter, FL is seeking a Senior Change Management Training and Technology who will support Power Delivery technology and process transformations through change management, training, documentation, readiness, deployment, and adoption.

Key Responsibilities
* Change impact, stakeholder, audience, and readiness assessments
* Current/future-state process and workflow validation
* Role-based training, facilitation, simulations, eLearning, job aids, videos, and procedure manuals
* Salesforce configuration, testing, implementation, training, and user support
* AI assistant/agent development, prompt engineering, testing, and knowledge grounding
* SharePoint/Microsoft 365 knowledge management
* UAT, pilots, deployment, Hypercare, and sustainment
* Training, readiness, and adoption measurement
* Partner with Product Owners, SMEs, IT, and field stakeholders
* Independently manage deliverables across multiple work streams

Requirements

Preferred Qualifications
* Strong Salesforce administration, implementation, and training experience
* Salesforce certifications or demonstrated equivalent proficiency
* Hands-on generative AI/AI assistant experience
* OCM and instructional design experience
* Strong process mapping, documentation, facilitation, and stakeholder skills
* Microsoft 365/SharePoint proficiency
* Agile/project delivery experience
* Utility or field-operations experience preferred

Job Type Contract Compensation
65 - $75