Key

Position: Key Hourly
Description:

Reports to:

General Manager/Regional Manager

Job Summary:

In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy's brand standards, employment policies, health and safety standards and financial performance.
Major Areas of Responsibility:

• Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers.

• Analyze data to make operational decisions or activities.

• Direct organizational operations, projects, or services.

• Direct sales, marketing, or customer service activities.

• Prepare staff floor plan or work assignments.

• Monitor performance of staff.

• Provide basic information to guests.

• Document events in the manager's log.

• Operates a computer and associated software (MS Office, internet) and computerized cash register.

• When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner.

• Maintain a positive and professional approach to coworkers and customers.

• Strong MVP Program knowledge.

Requirements:
Qualification Standards

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Initiative - Job requires a willingness to take on responsibilities and challenges.

• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.

• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

• Integrity - Job requires being honest and ethical.

• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Social Orientation - Job requires preferring to work well with others rather than alone.
Essential Functions

• Stand for long periods of time.

• Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.

• Repeat the same movements.

• Walk or stand for long periods of time.

• See details of objects that are less than a few feet away.

• See details of objects that are more than a few feet away.

• See differences between colors, shades, and brightness.

• Understand the speech of another person.

• Speak clearly so listeners can understand.

• Use stomach and lower back muscles to support the body for long periods without getting tired.

• Keep your hand and arm steady while moving.

• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).

• Bend, stretch, twist, or reach out their body.

• Be physically active for long periods without getting tired or out of breath.

• Focus on one source of sound and ignore others.

• Hear sounds and recognize the difference between them.

• Use muscles to lift, push, pull, or carry heavy objects.

• Use muscles for extended periods without getting tired.

• Determine the distance between objects.

• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.

• React quickly using hands, fingers, or feet.

• Add, subtract, multiply, or divide quickly and correctly.

• Multitasking different work activities and shifting attention from one task to another.

• Heavy lifting up to 40 lbs.