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Customer Service Officer | YZ
Job in
Jurong East, Singapore
Listed on 2026-02-01
Listing for:
THE SUPREME HR ADVISORY PTE. LTD.
Full Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Officer
- Working Hours:
Monday - Friday (8am-5.30pm) - Location:
Teban Garden - Jurong East - Salary : $2500 - $2800
- With AWS & Variable Bonus
- Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
- Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
- Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
- Monitor key performance indicators such as Customer Satisfaction Score(CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
- Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.
- With relevant working experience
- Min Diploma
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