Client Service Associate

Overview

Stroke Support Station (S3) isanonprofitorganizationin

Singaporededicatedtoenhancingthequalityoflifeforstrokesurvivorsandtheircaregivers.

S3providesarangeofprogramsfocusedonrehabilitation,empowerment,andcommunityreintegration.

Throughspecializedactivities,wellness programs,andcaregiversupport,S3aimstofosterphysical,emotional,andsocialwellbeing.

Theorganizationalsoadvocatesforstrokeawarenessandcollaborateswithhealthcareprofessionals,volunteers,andpartnerstoofferholistic,person-centeredcareforthestrokerecoveryjourney.

• Manage the registration of clients’ visit
• Collect payments and prepare invoices/receipts
• Schedule appointment for clients
• Manage transport services for clients
• Manage and maintain confidential clients’ information
• Handling phone calls and enquiries
• Receive deliveries and vendors
• Liaise with clinical team and other departments to fulfil work duties

• Someone who have minimum a GCE "O" or "N" Level with 2 years of customer service experience
• Able to converse in English and other mother tongue languages due to the client group we are serving
• Able to work independently or in a team
• Experience in using Microsoft suite
• Possess excellent customer service and good interpersonal skill
• Patient and gentle disposition with empathy and strong listening and communication skills
• Attentive to details and meticulous in following up on customers’ requests

This role will be at Boon Lay and note that shortlisted candidates will be notified.