Application Support Engineer

We are looking for a proactive and customer-focused Application Support Analyst to provide day-to-day support for critical business applications. You will play a key role in ensuring system availability, resolving application issues, and delivering excellent support to business users while working closely with internal technical teams and external vendors.

• Working Hours:
  
  Mon-Fri
• Working
  
  Location:
  
  Jurong West
• Salary Package:
  
  Up to $5500 (basic) x 12 months
• Job Type: Contract

This is an excellent opportunity for candidates who enjoy troubleshooting, stakeholder engagement, and driving continuous service improvements in a fast-paced environment.

• Provide day-to-day application support to ensure business systems remain stable and available.
• Monitor, investigate, and resolve incidents and support tickets within agreed SLA timelines.
• Perform incident triage, troubleshooting, root cause analysis, and coordinate timely resolution.
• Track application defects and work closely with development teams and vendors to ensure fixes are delivered.
• Manage service requests and change requests, ensuring proper documentation and communication throughout the process.
• Liaise with business users to understand issues, provide regular updates, and ensure a positive support experience.
• Coordinate across multiple teams and vendors to resolve application and integration-related issues.
• Monitor recurring incidents and recommend preventive measures to improve system reliability.
• Support system testing and validation where required for fixes and enhancements.
• Maintain support documentation, knowledge articles, and operational procedures.

• Experience in Application Support, Production Support, IT Operations, or a similar support role.
• Good understanding of incident management, service request, and change management processes.
• Strong analytical and troubleshooting skills with the ability to identify root causes.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Customer-oriented mindset with strong attention to detail.

Candidates with the following technical exposure will have an advantage:

• Basic to intermediate SQL for querying and troubleshooting data.
• Understanding of application architecture and system workflows.
• Familiarity with APIs
  , system integrations, batch jobs, and interfacing concepts.
• Knowledge of application lifecycle management and defect tracking.
• Experience supporting or developing Out Systems applications is a plus.

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Scien Tec Consulting Pte Ltd - 11C5781