Office Assistant I​/Ii

Under direct to general supervision, performs a variety of general clerical and customer service duties in support of an assigned function; assists the public at the counter and on the phone with City policies, complaints, and questions; and performs other related duties and responsibilities as required.

Office Assistant I:
This is the entry level and training class in the Office Assistant Series. Initially under direct supervision, incumbents are responsible for learning to perform routine office and customer service duties associated with the department to which assigned. Because this class is typically used as a training class, employees may have limited or no directly related work experience. This class is distinguished from the Office Assistant II by the performance of less complex duties of routine difficulty, and incumbents exercise less independent discretion and judgment in matters related to work procedures and methods.

Office Assistant II:
This is the journey level class in the Office Assistant Series. Incumbents within this class are distinguished from the Office Assistant I by the performance of the full range of clerical and customer service duties of moderate difficultly associated with the department to which assigned. Incumbents are expected to work independently, and exercise a higher degree of judgment and initiative.

Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Office Assistant classification in that the latter is responsible for the more complex office and customer service duties and requires a higher degree of specific departmental knowledge related to programs and services.

Senior Office Assistant:
This is the advanced journey level class in the Office Assistant Series. Incumbents within this class are responsible for performing the full range of clerical and customer service duties which are increasingly difficult and complex. Incumbents are expected to independently perform the full scope of assigned clerical and customer duties related to department services, projects, and programs, and exercise a higher degree of judgment and initiative.

Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Further, positions assigned to the senior level may provide work leadership and training in a lead capacity over lesser skilled staff. This classification is distinguished from the Administrative Assistant I in that the later performs a wider variety of administrative, clerical, financial, confidential, and project record keeping duties and responsibilities.

Flex Staffing:
Positions in the Office Assistant Series are flexibly staffed and positions are normally filled by advancement within the series, upon fully performing the duties and responsibilities, demonstrating the knowledge, skills, and abilities, and meeting the requirements for the higher class, as determined by management.

Receives direct supervision (Office Assistant I) or general supervision (Office Assistant II and Senior Office Assistant) from higher level management, as assigned. The Senior Office Assistant may provide lead and functional direction over Office Assistant I’s and II’s.

Essential duties and responsibilities may include, but are not limited to, the following:

Office Assistant I/II: