Customer Service Agent - Kahului

Position: Customer Service Agent - Kahului - Full-Time (5k Sign-On Bonus)

Customer Service Agent - Kahului - Full‑Time (5k Sign‑On Bonus)

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Role Summary

As a member of the customer service team, you will engage guests with care and create remarkable experiences while assisting with travel needs. You will respond to guest inquiries and perform various tasks in the lobby check‑in, gate, and baggage areas. This is a union represented position.

Key Duties

• Greet and assist guests with travel needs (e.g., answering questions, checking‑in guests, boarding flights) in a fast‑paced environment.
• Sell tickets, process ticket changes, create and book reservations.
• Ensure FAA, Company and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Account for cash and credit card transactions.
• Check and correct airport reports and other documents.
• Implement standard procedures during overbooked, irregular flights and denied boarding situations; solicit volunteers to free up seats, re‑accommodate guests by booking alternative flights and provide travel vouchers.
• Identify and elevate issues as required.
• Perform other related duties as required.

Additional Details

Exposed body art, including exposed body piercing (other than a single pair of earrings) and tattoos, is unacceptable.

Job‑Specific Experience, Education & Skills

• Possess computer skills with the ability to learn and use new software applications.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns.
• Ability to meet the physical demands of the position, which includes lifting up to 70 lbs. occasionally and up to 50 lbs. frequently.
• Must be able to bend, stoop, squat, reach and grasp.
• Must have a valid unexpired driver’s license issued by a U.S. state, a U.S. territory or the District of Columbia.
• Flexible to work varied shifts including nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Previous airline experience.
• Customer service experience in the hospitality industry.

Job‑Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind‑hearted, deliver performance, and be remarkable.

Starting Rate

USD $16.00/Hr.

Total Rewards

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Equal Employment Opportunity Policy Statement

It is the policy of Hawaiian Airlines to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other protected categories.

We have established an EEO Compliance Program and a system for reporting. All applicants and employees are treated without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Discrimination or harassment will not be tolerated. Employees and applicants will not be subjected to harassment, intimidation, threats, coercion or discrimination for engaging in protected activities such as filing a complaint or opposition to unlawful employment practices.

Final

date to receive applications

Apply by 7:00 PM Pacific Time on 1/10/2026.

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